Overview
Are you ready to take the next step in your career and lead progressive change in a fast-paced environment? We are thrilled to offer an outstanding opportunity for a dedicated and expert individual to join our Pension Administration Leadership Team as the Head of Client Change. In this pivotal role, you will play a part in crafting the future of our pension management division. You will lead and be responsible for key administrative functions, ensuring that our clients receive expertise and support to achieve their strategic objectives. Your leadership will be instrumental in driving operational excellence, fostering innovation, and delivering exceptional client service. How you'll make an impact Operational Management: Oversee daily operations, implement policies, and supervise performance metrics to ensure efficiency. Team Leadership: Lead, mentor, and develop a high-performing team, conducting regular reviews and fostering collaboration. Commercial Focus: Drive market understanding and achieve annual revenue targets. Process Improvement: Identify and implement process enhancements, streamline workflows, and leverage technology for optimisation. Compliance and Risk Management: Ensure regulatory compliance, manage risks, and conduct audits to maintain operational integrity. Client Service: Deliver exceptional client service, resolve issues promptly, and collaborate to enhance client experiences. Reporting and Analysis: Prepare operational reports, analyse data trends, and develop strategies to improve efficiency. National Initiatives: Coordinate and deliver national projects and events, ensuring successful outcomes and client satisfaction. Travel and Liaison: Travel across the UK to oversee operations and annually to India to support team integration and teamwork. About You Person Specification: We are seeking an experienced professional with over 5 years of expertise in pension administration management. The ideal candidate should demonstrate a successful history of coordinating and supervising multiple teams efficiently, with expertise in prioritizing countrywide initiatives and event teams being beneficial. Proficiency in regulatory standards and conformity within the pension field is a must. Pension Qualifications, PMI, CPA or equivalent is desirable. Key Skills and Competencies: The successful individual will demonstrate exceptional leadership and team management skills, with a talent for motivating and developing team members. They should possess excellent problem-solving and decision-making abilities, alongside strong communication and interpersonal skills to cultivate relationships across all organisational levels. Proficiency in administrative management software and tools, along with analyzing data and generating detailed reports for senior management, is vital. Personal Attributes: We seek someone who is exceptionally organized, detailed, forward-thinking, and creative, committed to continuous improvement. You should be capable of working both independently and collaboratively within a team, adapting to changing priorities and deadlines with ease. Additional Requirements: The role involves travel to administration offices across the UK and annual visits to India. A strong dedication to providing outstanding customer service and happiness is critical, as well as the capacity to recognize cultural differences and operate effectively in a global environment. #LI-TM2 Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x Income protection, we’ll cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance Other benefits include: Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back-up family care And many more…