We are recruiting on behalf of a leading housing association for a Supported Housing Manager to lead and manage a supported accommodation service in Kettering. This is a temporary role for six months, requiring a dynamic, experienced individual who can hit the ground running. You will be responsible for managing a team of 5 support workers, ensuring the delivery of high-quality housing management and support services for customers with complex needs (including mental health, substance misuse, and learning disabilities).
Role Benefits of this Supported Housing Manager:
Competitive hourly rate
Full-time hours (35 hours per week)
Opportunity to work with a reputable housing association
Supportive work environment
Access to training and development opportunities
Key Responsibilities of a Supported Housing Manager
Lead and manage a team of 5 support workers, setting clear objectives and providing guidance and support.
Coach and develop the team, ensuring learning and development plans are in place.
Ensure high-quality, customer-focused housing management and support services are delivered.
Maintain strong relationships with external partners like Housing Options, Probation, and Social Care.
Oversee the management of self-contained flats, addressing maintenance and tenant needs.
Handle and resolve customer complaints, ensuring satisfaction and service improvement.
Ensure adherence to policies, procedures, and relevant legislation.
Set and monitor performance targets, ensuring service delivery meets high standards.
Provide a safe and supportive environment for customers with complex needs.
Promote compliance with corporate standards and ensure customer service excellence.
What We'd Love To See From You:
Proven experience in housing management, with a focus on supported accommodation or residential services for individuals with complex needs.
Experience in managing teams and providing leadership, motivation, and guidance.
Knowledge of relevant housing legislation and best practice for managing vulnerable customers.
Ability to lead by example, driving a strong performance culture and high service standards.
Experience in working with external partners to ensure the successful operation of supported accommodation services.
DBS clearance (standard) is required.
If this Supported Housing Manager role is for you then please apply or contact (url removed)