Job Description
Summary of the role’s main purpose:
The IT Service Delivery Manager will provide the direction and strategy for the related Service Management and Service Delivery functions within the department and have accountability for related policies and procedures.
The role holder is accountable for ensuring that IT delivers appropriate and consistent levels of service to the business from both the internal teams and its suppliers at the right cost. That technology services are stable, meeting availability targets and that there is a continuous improvement framework in place.
Key Responsibilities:
1. Accountable for all areas of Technology service and the relationship with the end customer. Act as the ambassador for the ‘shift-left’ strategy driving support costs to the lowest price point whilst measuring and ensuring that repeat incidents are eliminated and that customers are experiencing excellent service.
2. Accountable for the overall service delivery strategy, with one and three year plans that contribute to, and inform, the wider IT strategy with plans that input into the Technology project portfolio. Ensure that the Service Delivery function supports the growth of the company in line with the overall business plan and IT strategy.
3. Work with the wider IT leadership team to develop and framework for service rep...