Travelex Manchester, England, United Kingdom
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**Bureau Manager – Tesco Travel Money - Burnage**
Job Type: Permanent, Part Time
Hours per week: 37.5 hours
Salary: £14.50ph
Working Patterns: Flexible shifts between Monday to Sunday, with a monthly or weekly rota.
Benefits
* Discounted insurance rates, health checks, and health tests.
* Employee wellness programs covering physical, mental, and financial wellbeing.
* Employee discounts via Bravo Benefit.
* Flexible hours, shift patterns, and opportunities for overtime.
* 25 days holiday (pro-rata), bank holidays, and options to sell days.
* Monthly bonus potential for meeting targets.
* Pension scheme with Scottish Widows.
Are you ready to start a new career with limitless destinations at Travelex? We value our hardworking people who deliver exceptional customer service and results. If you are a natural leader, able to motivate and mentor a team, we want you as our next Bureau Manager.
As part of Tesco Travel Money, you'll work on-site in busy Bureaus within Tesco stores, serving thousands of customers daily with foreign exchange needs. We aim to be the preferred provider by offering expert advice and an outstanding customer experience.
What will you be doing?
* Managing a team of Travel Service Partners to ensure excellent customer service.
* Mentoring the team to maintain high service standards and effective training.
* Monitoring customer feedback, service levels, and process improvements.
* Processing foreign exchange transactions accurately and efficiently.
* Achieving operational, procedural, and customer-focused KPIs.
* Handling daily FX requests and deliveries with attention to detail.
* Ensuring compliance with legal, regulatory, and Travelex standards.
What do I need to have?
* Leadership skills to motivate and lead diverse teams.
* Excellent communication and relationship-building abilities.
* Strong customer service mindset.
* Drive to succeed and make a positive impact.
Interview Process
1. Application review and initial screening call.
2. Online interview including a numerical and accuracy test.
3. Visit to the bureau for a face-to-face meeting with the Area Manager.
4. Job offer pending reference checks and onboarding.
About Travelex
Founded in 1976, Travelex is a leading provider of foreign exchange, with a global network of stores. Our mission is to simplify access to international money for our customers.
Join us and start your journey today!
We are an equal opportunity employer and value diversity in our workforce.
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