Experience Advisor Overview Are you ready to be part of something truly special? Following a successful first year of trading, Unity Holidays continues to build on strong foundations to deliver an industry-leading experience. At Unity Holidays, we are committed to recruiting people who are passionate about delivering outstanding service and who thrive as part of a collaborative, high-performing team. We believe that exceptional guest experiences start with exceptional people. That’s why we invest in our teams, set high standards, and create an environment where our core value of Togetherness truly shines. If you’re ready to unlock your potential, you’re in the right place. We’ll support your Growth through training, confidence-building and continuous learning – and we’ll always celebrate a job well done. About You: We’re looking for someone who: Thrives in a front-facing role and is passionate about creating lasting memories. Is a natural problem-solver who can remain calm under pressure. Is driven, excited and motivated by sales targets. Is used to working with systems and Microsoft packages. Has excellent communication skills and a friendly, approachable manner. Is organised and does what they say they are going to do. Enjoys being part of a close-knit team and is willing to roll up their sleeves to get the job done. Previous reception, sales or customer service experience is an advantage, but what truly matters is your attitude and commitment to delivering exceptional service to our owners and holidaying guests. Essential Requirements: As a member of our Experience Team, you’ll be a primary point of contact for all of our visitors and be seen as the face of the park. This role requires exceptional communication skills and a problem-solving attitude, as you’ll be empowered to take ownership of each and every interaction, whether a holiday sale, general enquiry or a problem that needs resolving. You’ll need to be motivated and will thrive when you are meeting stretching sales targets. You’ll be communicating in person, over the telephone and via e-mail and in every case, a smile and willingness to help will be crucial. A genuine passion for helping others and an ability to deliver an outstanding service will create the perfect environment where everyone, including yourself and your colleagues, will feel cared for and part of a team. Key Responsibilities: Welcoming owners and guests with warmth and professionalism. Handling enquiries and reservations, both in person, over the phone and on e-mail. To provide a seamless and enjoyable holiday booking experience. Assisting with check-ins and check-outs. Resolving any issues or concerns promptly and effectively. Collaborating with team members to deliver seamless service. Keeping the reception area organised and presentable. Supporting park operations and contributing to the overall guest experience. Hours of Work: Our parks are busiest at the weekends, so we’ll need you to be flexible and be available for work at least one day at the weekend. What We Offer A supportive team environment in a beautiful resort location 25% off Food & Drink for you, your friends & family and 50% when on shift. · Team recognition schemes including our monthly and annual “Unity Champion” awards. · Holiday discounts across all Unity Holidays parks. · Free use of leisure facilities such as our pools & gym. · Employee Assistance programme providing support on financial, health & legal matters. · Opportunities for career progression within a fresh and growing company. · Training and development opportunities that are delivered by both internal and external trainers to ensure you always get the best. · Coming in April 2026 - Stream. A broad financial wellbeing platform that includes access to UK wide discounts and access to your wages early. About Unity Holidays Unity Holidays is the UK’s newest holiday park operator, with parks in Lincolnshire, Somerset and Yorkshire and we are focused on delivering first-class experiences in outstanding locations. We pride ourselves on high standards, strong teamwork and creating environments where our team members feel supported, valued and proud of the work they do. Ready to Take the Next Step? If you’re ready to start your journey with Unity Holidays, we’d love to hear from you. Please note that this vacancy may close at any time once sufficient applications have been received.