Operational Resilience Senior Specialist
London, UK
The objective of Operational Resilience is to protect our people, customers, and brand by sustaining critical customer services at acceptable levels while responding to expected and unexpected disruptions and adapting to changes in our operating environment. Within the area of Security, Operational Resilience covers three separate but interconnected disciplines: Incident and Crisis Management (IM/CM), Business Continuity Management (BCM) and IT Service Continuity Management & IT Recovery (ITSCM & ITR). These disciplines enable AXA XL to build and maintain appropriate levels of resilience and readiness for expected and unexpected risk events.
This position is mainly responsible for managing various activities related to the European Union’s Digital Operational Resilience Testing (DORT) requirements aligned to our global Resilience Testing Framework. The role ensures the effective implementation of DORT activities on a global scale, maintains standards, produces reports, and provides regular updates to the CSO, relevant Governance Committees and other key stakeholders.
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What will your essential responsibilities include?
1. Oversee the execution of the Digital Operational Resilience Testing (DORT) Framework, providing strategic guidance on DORT plans, progress, and execution with relevant functional areas. Produces frequent reports which include summaries of testing results and key action plans.
2. Maintain the DOR Testing Framework, manage attestation results, and ensure testing procedures are documented and approved according to the ICT Risk Management Framework and in coordination with the Risk function.
3. Work closely with testing owners across Security and Global Technology (IT), and AXA Group to align and report overall DORT effectiveness to the ICT Risk Management Framework.
4. Ensures that testing owners maintain and annually refresh the respective testing standards included in the DORT Framework.
5. Review and analyse data from a maintained Dashboard, sample test reports, and additional evidence provided by testing owners to ensure the quality and defined scope of testing activities.
6. Monitor Resilience Testing activities and document relevant data points on a quarterly basis for respective testing activities.
7. Prepare summaries and updates for the Chief Security Officer and develop materials for relevant committees and boards on overall testing effectiveness.
8. Manage appropriate escalations of deficiencies and action plans, and document lessons learned to continuously improve Resilience testing activities.
9. Develop and deliver training programs for testing owners and other stakeholders to ensure a consistent understanding of Resilience testing methodologies and requirements.
10. Actively participate in and support compliance towards other Operational Resilience regulatory requirements across AXA XL Legal entities (, UK, Ireland, Singapore, Australia).
11. Assist with Governance aspects related to Operational Resilience by collaborating with risk management, compliance, and audit teams.
12. Develop and execute capabilities to support the Incident & Crisis Management Team in other activities such as threat & incident management, regulatory alignment & compliance projects, or training & awareness activities.
You will work closely with the three pillars from the Security Team (Operational Resilience, Physical Security & Safety and Information Security) from Poland, London, France, India, and the USA. This function reports to the Senior Program Manager IM/CM & OR Governance, Operational Resilience, based in France.
SHARE your talent
We’re looking for someone who has these abilities and skills:
Required Skills and Abilities:
13. Bachelor’s degree in computer science, Information Technology, Cybersecurity, or a related field.
14. Understanding of the general Re/Insurance industry and key business processes.
15. Experience in Advisory, Consulting or Audit is a differentiating factor.
16. Substantial expertise in the principles and best practices within IT & Cyber Security.
17. Effective understanding of Operational Resilience governance principles.
18. Proficiency in analysing complex data, identifying trends, and making informed recommendations based on assessment results.
19. Ability to assess and mitigate operational risks, including a proven understanding of risk management principles and methodologies.
20. Excellent communication & interpersonal skills, professional level in spoken and written English language, other languages are a plus.
21. Great problem-solving and analytical skills, detail oriented, able to analyse and identify discrepancies.
22. Ability to plan and manage multiple projects simultaneously, involving advanced project management skills.
23. Understanding of regulatory and governance requirements related to operational resilience and the ability to ensure adherence to these standards (, EU-DORA, CBI, FCA/PRA, MAS).
24. Professional IT and Cyber Security certification (, BCI, ITIL, ISACA).
25. Proven experience in building and managing relationships with stakeholders from various backgrounds and cultures, ensuring effective communication and collaboration.
26. Computer literate including Microsoft Excel, Outlook, Word, PowerPoint, SharePoint and other commonly used software.
27. Proficient skills for developing professional reports and visualised presentation material that engages the audience at executive and board level (, working with graphics, charts, layout components, movies, dynamic presentations, etc.).
28. Ability to infrequently travel (not exceeding 10%) to domestic (, EU) and international (, India, US) locations.
29. Flexibility to respond to disasters or business interruption events through remote support.
FIND your future
AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.
How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.
With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.
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