Job Title: PA Services Manager Group: Facilities Location: Birmingham / Leeds / Glasgow Hours: Monday to Friday 9.30am to 5.30pm About the Business: Here at Pinsent Masons we bring together the best people to get the job done. Weâre naturally curious, constantly learning, listening, and growing. Weâll truly value your ideas. Youâll be joining an award-winning, hardworking and commercially minded team, where youâll have the opportunity to work with leading experts and form meaningful relationships, while making a difference. Youâll get the opportunity to be involved in varied and challenging work. Working in an open and supportive environment, to deliver outstanding results. Purpose of the Role This role is pivotal in driving operational excellence and cultural transformation across the UK-wide legal PA function. The individual will have direct line management responsibility for the legal PAs, while team administrators will continue to be line managed by the PA Services Coordinator. A key focus will be on employee relations, stakeholder engagement, and leading change initiatives that challenge traditional ways of working. The successful candidate will be expected to critically evaluate existing practices, identify opportunities for efficiency and innovation, and implement solutions that enhance service delivery. This includes proactive communication across multiple business functions, and occasional travel to other offices to support cross-site collaboration and consistency. Key Responsibilities Lead and inspire the PA/TA team, ensuring high standards of performance, engagement, and professional development. Champion a culture of continuous improvement, actively seeking out and implementing changes that challenge the status quo. Drive resource optimisation, assessing team capacity and workflow distribution to maximise efficiency across local and national teams. Build strong relationships with stakeholders including partners, business managers, and PA Services Managers to ensure alignment and proactive support. Oversee utilisation of external services (e.g. Morae/Document Services), ensuring quality control and timely delivery through regular liaison and feedback loops. Manage team operations including overtime authorisation, holiday and sickness tracking, and return-to-work interviews. Lead recruitment processes for support staff, including business case development, stakeholder engagement, and interview management. Conduct performance reviews and mentoring with a focus on development, accountability, and ER best practice. Facilitate regular team meetings, ensuring clear documentation of actions and outcomes. Act as a change agent, promoting new ways of working and embedding a forward-thinking mindset across the team. Candidate Overview We are seeking a dynamic and strategic leader with: Proven experience in employee relations, including performance management, conflict resolution, and team development. Strong stakeholder management skills, with the ability to influence and collaborate across diverse business areas. A track record of leading change, driving innovation, and challenging legacy processes. Expertise in resource management, with a focus on identifying efficiencies and improving service delivery. Excellent communication and organisational skills, with the ability to manage multiple priorities and maintain high standards under pressure. Experience in administrative support and team leadership. What can we offer you? Carersâ leave (up to five paid daysâ leave towards caring responsibilities) 25 daysâ annual leave entitlement and the opportunity to purchase or roll over 5 days. Contributory pension of up to 5%. Private healthcare policy Death in service cover (4 x base salary). Eligibility to apply for an interest free season ticket loan, an interest free gym membership loan and/or an interest free rental deposit loan. Cycle to work scheme. What happens next? Once your application has been submitted and reviewed, our Recruitment team will share the outcome with you by email. We typically hold two interview stages per vacancy providing the opportunity to meet two members of the hiring team at each stage. The first stage is typically conducted virtually and the second stage typically in person at the office in which the role would be based. However, we strive to remain flexible depending on the requirements of the role or the candidate. Our strength lies in our differences. We are a Disability Confident and top Stonewall employer, a Valuable 500 member, a founding member of the Mindful Business Charter, signatory of the Race at Work Charter and a proud partner of Neurodiversity in Law. We encourage and value different ideas and styles of thinking. Itâs with different perspectives that weâll find solutions to our clientsâ most complex challenges. Itâs how weâll deliver outstanding results today, and tomorrow. We want everybody attending an interview to be comfortable and able to fully demonstrate their experience and talents.