Job Ref:
AM14612
Branch:
DoubleTree by Hilton London Angel Kings Cross
Location:
DoubleTree by Hilton London Angel Kings Cross
Salary/Benefits:
Competitive Salary
Contract type:
Permanent
Hours:
Full Time
Shift pattern:
11:00PM - 07:30AM
Hours per week:
40
Posted date:
28/07/2025
Closing date:
30/08/2025
Would you like to work for a company that offers:
* £250, up to £1000 cash incentives when referring a friend to join our team - T&C’s apply
* Long service recognition, cash bonuses, and free overnight hotel stays for service from 2 years and up.
Rewards include:
* Meals provided during shifts
* Sales incentives and rewards
* Discounted or free use of leisure facilities
* Free parking at the hotel
* Discounted or free stays in our hotels, including free stays as rewards
* Opportunities for personal development within the Hotel Group
* Fully funded apprenticeships - T&C’s apply
* Annual holiday entitlements, including Bank Holidays
* Option to purchase additional holiday days
* Pension enrollment
Ideal candidate qualities:
* Passionate with a willingness to learn
* Positive attitude and guest-focused
* Friendly, caring, and team-oriented
* Ambitious and hardworking
* High standards and good organizational skills
* Resilient, creative, able to multitask, and work under pressure
* Adherence to brand standards
* Availability to work mornings, evenings, weekends
* Ability to deliver exceptional customer experiences
About the role:
* Provide night-time reception services to ensure an exceptional guest experience from check-in to check-out
* Perform audits as required
* Handle guest queries efficiently
* Communicate guest feedback to the Night Manager and Supervisors
* Maintain high customer service standards
* Attend training and assist in team development
* Know hotel room categories, rates, packages, and promotions
* Maximize room occupancy and promote hotel services
* Follow procedures for foreign currencies, credit cards, and cash
* Use front of house equipment and property management systems correctly
* Assist other departments when needed
Located just steps from shops, restaurants, and bars, with easy access to London’s attractions, the hotel offers an ideal base for exploring the city.
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