Overview
Join to apply for the Weekend Customer Care Advisor role at CVS Group UK. As a Weekend Customer Care Advisor, you'll play a key role in supporting our customers and ensuring prescription accuracy during our Saturday and Sunday operations.
Key Responsibilities
* Customer Support (Saturday Morning Only): Provide phone support during open hours (8:00-12:00), ensuring customer queries are handled professionally and empathetically.
* Monitor call queues and assist with first-point resolutions where possible.
* Escalate urgent or sensitive issues appropriately.
Prescription Administration (Primary Focus)
* Review and verify prescriptions for accuracy, completeness, and compliance with VMR and internal standards.
* Accurately input medication volumes and prescription data into internal systems.
* Liaise with internal vet team to clarify prescription queries or discrepancies.
* Flag and escalate any safety concerns or issues related to prescription validity or customer welfare.
What We Are Looking For
* Data entry of a high standard
* High attention to detail, especially when handling medical and regulated information.
* Strong written and verbal communication skills.
* Ability to work independently and manage time effectively.
* Empathy and professionalism when dealing with sensitive or urgent matters.
* Comfortable navigating CRM systems and data entry platforms.
Working Pattern
Saturday & Sunday shifts, with a mix of phone support (Saturday AM) and off-phone prescription tasks.
Shift Timings
Saturday: 08:00 - 17:00
Sunday: 10:00 - 16:00
What We Can Offer
* Salary of £12.21 per hour
* Up to 7 weeks holiday (with our buy/sell holiday scheme)
* 1 extra holiday day per year up to 5 years
* Access to our industry leading sharesave scheme
* Enhanced maternity/paternity/adoption leave
* Heavily discounted pet healthcare
* Continued professional development
* A range of flexible benefits such as GymFlex and Cycle to Work
Right to Work
Unfortunately, we are unable to accept and progress applications from candidates without the Right to Work in the UK as we cannot provide visa sponsorship, due to our clinical support roles not meeting the criteria set out by the Home Office to be eligible.
CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best.
To apply for this position, please click the 'Apply Now' button below.
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