Join to apply for the Reactive Scheduler role at Lanes Infrastructure
We are excited to announce a significant contract win with Southern Water! We are recruiting Regional Coordinators to plan and manage essential jobs for our engineers. This is a fantastic opportunity to start a new career with us at Lanes Group!
At Lanes Group, the health, safety, and well-being of our people and customers are our top priorities. We are the UK's largest independent specialist infrastructure delivery partner, with a turnover exceeding £530 million (EBITDA £45m), over 4,000 staff, and a nationwide network of operational locations. Our services serve most of the FTSE 100 & 250 companies.
We emphasize strong leadership, engaging and rewarding our staff, and delivering operational excellence with quality and compliance as key differentiators. Our goal is to be recognized for quality, compliance, and reliability in everything we do.
This critical role involves ensuring our organization is known for excellence, quality, and fulfilling promises. We are seeking a proactive scheduler to join our emergency response team, ensuring engineers reach customers during sewer and drainage emergencies, making a real difference in people's lives.
Position: Reactive Scheduler
Location: Durrington Head Office, Worthing, West Sussex
Job Type: Permanent, full-time
Hours: 4 days on 4 days off, 38.5 hours/week, shifts from 7am-7pm and 9am-9pm
Salary: £27,000 per annum
Benefits: 23 days holiday (plus bank holidays), onsite restaurant, personal development, pension, parking, wellbeing support, friendly environment
Responsibilities:
1. Allocate all wastewater network works within service level agreements and customer promises on behalf of Southern Water.
2. Ensure work is assigned to field staff to meet KPIs, customer promises, and productivity targets, updating customers on delays.
3. Maintain compliance via WNS work checking and raise follow-up activities through VISTEC as needed.
4. Support and guide on customer issues, escalating to senior staff when necessary.
5. Develop and implement a scheduling regime aligned with the Client’s Customer Vision and operational needs.
6. Handle emergency responses like pollution and floods, coordinating with stakeholders and agencies.
7. Model customer excellence, promoting customer service standards among staff.
8. Perform other duties as required by management.
9. Collaborate with field management to optimize resources and resolve customer issues promptly.
10. Contribute to continuous improvement initiatives and operational efficiencies.
11. Build positive client relationships through effective communication.
12. Utilize resources effectively to maximize output and minimize costs.
13. Support customer experience initiatives, protect brand reputation, and prevent disputes.
14. Identify and mitigate operational or compliance risks.
15. Ensure compliance with company policies and procedures.
16. Perform any additional tasks as assigned.
If you thrive in a fast-paced environment, delivering excellent customer service in a role where no two days are the same, and want to grow your career, we are the right company for you.
Essential qualities include the ability to work safely, diagnose issues quickly, and deliver practical solutions to ensure high customer satisfaction.
About You:
* Hardworking and respectful
* Adhere to health and safety standards
* Excellent interpersonal skills to build relationships with team members and clients
* Basic knowledge of Microsoft 365
* Strong communication skills, both written and verbal, with professional telephone etiquette
* Resourceful and proactive
* Ability to multitask, prioritize, work under pressure, and work independently
* Ability to interact effectively at various levels
At Lanes Group, we value diversity and are committed to creating an inclusive workplace. We encourage applications from all backgrounds, including underrepresented groups. We are also a signatory of the 'Charter for Employer Positive About Mental Health' by Mindful Employer.
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