Job Title: Workplace Manager Location: North West or Leeds Area Hours: 40 hours per week, Monday to Friday Salary: Competitive salary plus bonus (dependent on experience) North West or Leeds Area - Full time As the Workplace Manager, you will lead the delivery of a 5-star Workplace Experience across the Quilter London site. You’ll be responsible for the operational, financial, and people performance of an Integrated Facilities Management (IFM) contract, ensuring services are delivered to the highest standards while meeting contractual and commercial objectives. This is a senior, client-facing role requiring exceptional stakeholder management, strong financial control, and inspirational leadership. You will work closely with the Account Director and regional teams to drive innovation, continuous improvement, and long-term client value. Key Responsibilities Lead the day-to-day delivery of integrated FM services, ensuring all SLAs and KPIs are consistently achieved. Act as the primary on-site contact for Quilter, building strong, trusted client relationships. Deliver a 5-star workplace experience aligned to client expectations and Sodexo standards. Lead, develop, and engage on-site teams, promoting a positive safety culture and high performance. Ensure full compliance with health & safety, statutory regulations, and Sodexo policies. Manage contract financial performance, including budgets, cost control, and profitability. Drive continuous improvement, innovation, and cost-efficiency initiatives. Collaborate with engineering and specialist teams to ensure seamless Hard FM, Soft FM, and Catering delivery. Support account growth through identification of additional services and scope opportunities. What we're looking for: Essential: Proven experience managing IFM services within a high-end, white-collar environment. Strong client relationship management and stakeholder engagement skills. Commercially and financially astute with experience managing budgets and contracts. Demonstrable leadership experience with the ability to motivate and develop teams. Solid knowledge of health & safety, risk management, and compliance requirements. Excellent communication skills and strong IT literacy. Desirable: Background in workplace experience, hospitality, or “5-star” service environments. Experience leading change, transformation, or service innovation programmes. Professional H&S or facilities management qualifications (IOSH, NEBOSH, IWFM). Experience working within a large outsourced services organisation. Why Sodexo? : Working with Sodexo is more than a job; it’s a chance to be part of something greater. Belong in a company and team that values you for you. Act with purpose and have an impact through your everyday actions. Thrive in your own way. We also offer a range of perks, rewards and benefits for our colleagues and their families: Unlimited access to an online platform offering wellbeing support An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing Access to a 24hr virtual GP Service Sodexo Discounts Scheme, offering great deals 24/7 across popular high street retailers (also open to friends and family) Save for your future by becoming a member of the Pension Plan Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit Sodexo UK and Irelands enhanced benefits and leave policies A little more about Sodexo: At Sodexo, our purpose is to create a better every day for everyone to build a better life for all.As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services. We are committed to being an inclusive employer. We are a forces friendly employer.We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, SoTogether, Generations and Origins. We’re a Disability Confident Leader employer.We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job. Click here to read more about what we do to promote an inclusive culture. Ready to be part of something greater? Chatter Line Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications