Client Response Team Operator / Help Desk Coordinator
Location:Haydock
Salary: £27,500 per annum
Our client,Facilities Management (FM) service provider, is seeking a proactive and customer-focused Client Response Team Operator.
Working across multiple contracts including retail, fast food, nurseries, energy providers, and MOD sites, they deliver both reactive and planned engineering services nationwide. This is a fantastic opportunity to join a well-established FM business.
The Role
As a Client Response Team Operator, youll be the first point of contact for incoming maintenance and repair requests, ensuring a fast and effective response for a range of clients across the UK. Youll coordinate engineers, manage workloads, and maintain excellent communication to deliver high-quality service around the clock.
Key Responsibilities
1. Act as the first point of contact for clients, logging and managing maintenance queries.
2. Use the in-house CAFM system to schedule engineers and contractors efficiently.
3. Monitor and report on open jobs, ensuring all works meet contractual KPIs and SLAs.
4. Build and maintain strong internal and external relationships.
5. Follow up with clients to ensure satisfaction and continuous improvement.
6. Represent the company pr...