Recruiting for a training courses September and October 2026
Interviews will held at our Wakefield Call Centre.
If you are looking for a job that makes a difference to our patients, this might be the perfect opportunity for you.
As a health adviser, you are the patients first point of contact, using your skills, alongside specialist computer software, to assess their symptoms and give them the help and reassurance they need.
We can offer a competitive base salary, starting at £25,760 rising to £27,476 after two years (per annum, pro rata for part time employees). In addition, the role attracts enhanced payments for unsocial hours worked in the evenings and weekends.
After 18 months as a band 3 Health Advisor, you will automatically progress to a band 4 Enhanced Health Advisor, subject to meeting the required criteria. Additional duties within this role include coaching lesser experienced staff and carrying out tasks to support Team Leaders in the call centres.
We can offer a range of full and part time rotas.
There is a requirement to work six out of eight public holidays (pro rata depending on rota) as well as three weekends out of five.
Training
You will receive comprehensive, paid training which will enable you to fully support our patients. The training is nine weeks full time.
You will commence your role on a training contract and upon successful completion of your training, you will be issued a permanent contract.
Main duties of the job
This is an opportunity to join one of Yorkshire’s most successful 111/Integrated Urgent Care Providers (IUC). At Yorkshire Ambulance Service you will be part of a highly skilled and dynamic team based in the heart of Yorkshire and home to one of the UK’s most diverse communities.
We are committed to staff development, and you will be presented with the opportunities to train and develop across the IUC Service.
111 Health Advisors are highly trained to assess and negotiate to ensure the best patient care and outcome - no two calls will be the same. We work around the clock receiving 111 calls from patients who need our help. It is an incredibly rewarding role that allows you to really make a difference to our patients lives.
The role will be demanding, and this role may not be for everyone, you will be dealing with a wide variety of patients including some very emotional situations. Successful candidates are required to have the skills to deal with the variety of patient calls in a compassionate, professional way. You will also use your strong customer service skills to deal with complex and sensitive information to ensure the right level of care for our patients is sought.
Benefits
* 27 days annual leave, increasing to 33 with service.
* Contributory Pension.
* Car lease and other salary sacrifice schemes.
* Dedicated employee assistance and counselling service.
* Opportunities for research participation, career progression and ongoing development.
* Well respected, committed and supported staff networks for our workforce.
Core Values
* Kindness
* Respect
* Teamwork
* Improvement
Person Specification
Qualifications / Knowledge
* Minimum of 3 GCSEs at Grade C or above or equivalent, including English (or have successfully completed NHS Pathways training and/or have considerable customer service skills and experience which they are able to demonstrate)
* IT literate
* Ability to deal with confidential/sensitive and distressing information
* Able to work under pressure
Experience
* Excellent telephone manner
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£25,760 to £27,476 a yearPer annum pro rata for part time (plus unsocial payments)
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