Overview
Devonshire Hayes have partnered with a great organisation to help them secure a 2nd Line Team Lead / Desktop Support Team Lead to lead a team on 5 engineers. This is a hands-on technical leadership role, responsible for managing the day-to-day operations of the 2nd Line Support team, ensuring high-quality service delivery, and providing escalation support for complex technical issues.
Responsibilities
* Proven experience of leading 2nd Line / Desktop Support teams
* Lead and manage day-to-day operations of the 2nd Line Support team to ensure high-quality service delivery
* Provide escalation support for complex technical issues
Technical Knowledge & Skills
* Microsoft 365 administration (Exchange Online, Teams, SharePoint)
* Windows 10/11 and Windows Server environments
* Active Directory, Group Policy, and user management
* Networking fundamentals (DNS, DHCP, TCP/IP, VPN)
* Hardware support and troubleshooting (PCs, laptops, printers)
* Experience with remote monitoring and management tools (RMM)
* Excellent customer service and communication skills
* Ability to prioritise and manage multiple tasks in a fast-paced environment
Location & Availability
You will be required to work onsite full-time for this opportunity.
Desirable
* ITIL Foundation certification
* Experience with Azure AD, Intune, and endpoint management
* Exposure to project work or service improvement initiatives
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