About the Role
At Porsche Centre Tewkesbury we have a very exciting opportunity to join our team as a Service Team Leader.
This is a new role for our team, so we are looking for an established Team Leader or Deputy Service Manager who has experience of leading a Service team in the automotive industry.
This role is 42.5 hours per week and attracts an OTE of £45,000.
Key Responsibilities
* Assist the Service Manager in the day-to-day running of the department and lead by example to deliver a consistent strong performance by motivating the service team.
* Seeing customers to support and help the efficiency of the front desk.
* Effectively train, mentor & coach Service Advisors to ensure we are providing the highest standards of customer service.
* Ensuring customer satisfaction with work carried out and advising of future service or repair priorities.
* Achieve both the business and manufacturer KPIs for performance leading.
* Work collaboratively with the Workshop team to ensure all tasks are completed to the agreed time scales.
* Allocate and distribute job cards to advisors whilst ensuring accuracy of information and costings.
* Manage the collection and delivery diary including allocating jobs to drivers.
* Maintain effective relationships with prep, admin and warranty to achieve the manufacturer process and audit requirements.
* Work effectively with the workshop controller to pro-actively support, resolve issues and prevent customer complaints.
* Identify and drive a performance that exceeds market competition and best practice in the industry.
Essential Skills
* At least 5 years of experience of working as a Service Advisor in a franchised dealership
* Experience as a Team Leader or Deputy Service Manager
* Experience of and confidence in resolving customer feedback in a timely manner
* Knowledge of Microsoft Office, Excel and Kerridge
* Familiarity of warranty procedures would be advantageous
Benefits
* Bonus scheme
* Private Medical Insurance
* Health cash plan - Claim back medical costs
* Rewards platform - Gym & high street discounts
* 25 Days Holiday (plus Bank Holidays)
* Contributory Pension Scheme
* Regular Pay Reviews
* Life Assurance
* Servicing, Parts and Accessories Discounts
* Employee Assistance Programme
* Staff Referral Scheme
* Learning and Development
* Enhanced Family Leave
* Volunteering Opportunities
* Onsite Parking
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