About the Role
At Porsche Centre Tewkesbury we have a very exciting opportunity to join our team as a Service Team Leader.
This is a new role for our team, so we are looking for an established Team Leader or Deputy Service Manager who has experience of leading a Service team in the automotive industry.
This role is 42.5 hours per week with Saturday mornings on a Rota (1 in 3). The role attracts an OTE £45,000.
Job Opportunity
Key responsibilities:
· Assist the Service Manager in the day-to-day running of the department and lead by example to deliver a consistent strong performance by motivating the service team.
· Seeing customers to support and help the efficiency of the front desk.
· Effectively train, mentor & coach Service Advisors to ensure we are providing the highest standards of customer service Ensuring customer satisfaction with work carried out and advising of future service or repair priorities.
* Achieve both the business and manufacturer KPIs for performance leading.
· Work collaboratively with the Workshop team to ensure all tasks are completed to the agreed time scales.
* Allocate and distribute job cards to advisors whilst ensuring accuracy of information and costings.
* Manage the collection and delivery diary including allocating jobs to drivers.
* Maintain effective relationships with prep, admin and warranty to achieve the manufacturer process and audit requirements.
* Work effectively with the workshop controller to pro-actively support, resolve issues and prevent customer complaints.
* Identify and drive a performance that exceeds market competition and best practice in the industry.
Essential Skills
Essential Skills:
* At least 5 years of experience of working as a Service Advisor in a franchised dealership
* Experience as a Team Leader or Deputy Service Manager
* Experience of and confidence in resolving customer feedback in a timely manner
* Knowledge of Microsoft Office, Excel and Kerridge
* Familiarity of warranty procedures would be advantageous
Please send us an up to date CV and a Cover Letter addressing why you would be a good fit for this role.
Benefits
* Bonus scheme
* Private Medical Insurance
* Health cash plan – Claim back medical costs
* Rewards platform – Gym & high street discounts
* 25 Days Holiday (plus Bank Holidays)
* Contributory Pension Scheme
* Regular Pay Reviews
* Life Assurance
* Servicing, Parts and Accessories Discounts
* Employee Assistance Programme
* Staff Referral Scheme
* Learning and Development
* Enhanced Family Leave
* Volunteering Opportunities
* Onsite Parking