Bloom & Wild is a certified B Corp that powers e‑commerce, production and fulfilment for our brands.
What you'll be doing:
* Providing first‑line support for all IT‑related issues via Slack, Email, Tickets, or in‑person.
* Troubleshooting and resolving complex technical issues for employees across the business, with a main focus on warehouse technologies.
* Providing training and support to end users to ensure they are confident with our internal tools.
* Managing asset tooling, ensuring our asset management platform is kept accurate and up to date.
* Maintaining the knowledge base by creating and updating articles to empower self‑service support.
* Collaborating with IT staff and cross‑functional engineering squads to resolve high‑level technical blockers.
* Supporting printing of greeting cards and leaflets where required.
* Staying up‑to‑date on new technologies and industry best practices to improve our internal systems.
* Travelling every other month to another site via car.
You’ll love this role if you…
* Are excited about problem‑solving: You love taking a logical, collaborative approach to solving problems.
* Have a curious mindset: You love to learn, often take initiative to improve things, and enjoy figuring out new tech.
* Are a solid team player: You truly believe in the value of diverse and inclusive teams.
* Have technical proficiency in:
o Basic Computer Understanding: Have a basic understanding of computers and how they work.
* Are organised: You take a thoughtful approach to planning and prioritising your work in a fast‑paced environment.
It would be great if you also have…
* 1‑2 years of experience in IT support or a similar technical role.
* Excellent communication skills and a customer‑first service mindset.
Our perks and benefits include:
* 25 days holiday + your birthday + flexible bank holidays, & option to buy additional holiday each year
* 1 Volunteering day each year
* Enhanced family leave and a workplace nursery scheme
* A flexible training framework for every stage of your career
* Irresistible discounts on our products, blooms & subscriptions!
* Share in our success with a choice to take equity options from day 1
* ClassPass membership: monthly credits to spend on fitness classes, yoga and much more!
* For more information on our perks & benefits: www.bloomandwild.com/careers
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