Resident Involvement Officer
Plymouth
3 Month Ongoing Contract
Full Time
Lead on engagement and joint working with regional and other customer-focussed teams to enable engagement of residents at a local level and act as the primary point of contact
Lead on local involvement opportunities for residents and ensure ownership of all enquiries from residents about resident involvement opportunities, training, funding and events
Maintain accurate data for involved residents, leading on regular reporting as required and in line with agreed KPIs
Actively contribute to the development of a range of resident involvement opportunities leading on the use of online tools and digital techniques to ensure that customers have a choice of channels for their involvement
Drive forward the digital resident involvement agenda in line with the agreed strategy
Manage funding allocation to local groups ensuring all monitoring and auditing requirements are met
Maintain an ongoing understanding of the sector’s regulatory framework to support customers and colleagues in their engagement activities
Support evidence gathering and verification of regional compliance with the regulatory framework
Assist with the organising and delivery of resident engagement days, partnership days and conferences
Lead on collation of data and pro-active research to ensure the RSC (Resident Scrutiny Committee) is able to fully scrutinise their agreed annual review subject
Lead on the set up and support for SIGs (Service Improvement Groups) and T&F (Task & Finish) Groups and own all follow up actions
Experience
Highly effective communication skills – verbal, written and presentation
Excellent people skills and an ability to engage with and support those who are not confident in being part of customer-based involvement groups and/or structures
Good analytical skills with the ability to understand and translate performance data into ‘easy to understand’ format
Excellent team player with an ability to work across different teams and at different levels
Excellent organisational skills and an ability to work on own initiative
Good level of general education with excellent written and verbal skills
Good level of IT skills including Word, Excel and PowerPoint
Flexible hours to facilitate non-standard meeting arrangements
The ability to travel the region as required
Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer