Overview
Join to apply for the Customer Service Specialist role at Onward Homes.
This role is based on site at our Accrington office. Our hours of operation are Monday to Friday 8am – 6pm. Full time colleagues work 35 hours per week across the opening hours on a shift rotation basis of 8am to 4pm, 9am to 5pm, 10am to 6pm.
You’ll have a 2-week induction and then a 2-week training academy to provide all the support you need and ensure you feel confident in the role and then continued development to start your career with Onward.
Responsibilities
We are looking for Customer Service Specialists to join our busy Customer Services Team providing a range of support to our housing tenants and customers. You’ll be providing a professional high quality multi-channel customer contact experience to all internal/external customers. You will handle a full range of housing enquiries and where possible offer first time resolution.
Your role will be to help people with a wide variety of enquiries associated with their tenancy from raising repairs appointments, dealing with complaints, helping customers with managing their payments, or helping customers to apply for a new home.
Handle inbound telephone calls, e-mails, and social media requests from existing customers and also people who are looking for a home with us.
What we are looking for
* Experience of working in a multi-channel contact centre environment.
* Deliver an excellent customer experience via phone, email, social media communication.
* Strong empathy in dealing with customers and complaints.
* Good attention to detail and active listening skills.
* Resilient and able to handle competing priorities.
Qualifications & Requirements
We not only recruit on experience but look for candidates who have the right potential skills and attitude to thrive as Onward Homes and develop a long-term career through development.
What you can expect from us
* We offer a competitive salary of £26,350 per annum
* 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks.
* Opportunity to further increase annual leave with service or through the holiday purchase scheme.
* Immediate entry to our Pension scheme (matched contributions up to 10%).
* A great flexible working environment, with a range of family friendly policies.
* Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more.
* Paid leave for absence including sickness, maternity, paternity, and adoption leave.
* Access of up to £150 annually through the ‘Learning for life’ scheme.
* Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme.
* Develop your career with support and access to training and qualifications.
Working Hours and Location
Based on site at Accrington office. Hours: Monday to Friday, 8am – 6pm. Full-time colleagues work 35 hours per week across a rotating schedule.
About Onward
Onward Homes is one of the largest registered providers of social housing in the North West, with 35,000 properties across the region. We believe everyone deserves a place to call their own and are committed to building 500 new homes each year. We strive to create a positive and progressive workspace and embrace diversity to create an inclusive culture.
We will make reasonable adjustments to accommodate candidates throughout the recruitment process. Please contact HumanResourcesTeam@onward.co.uk with any accessibility needs.
Other Information
Please note that we reserve the right to close the vacancy early prior to the closing date.
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