Job Description
We are Hestia. We make a difference.
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At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Referral Line Worker to play a pivotal role in our Domestic Abuse service in London.
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Sounds great, what will I be doing?
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The role entails providing a compassionate and knowledgeable first point of contact for women and professionals seeking refuge support. This includes handling initial enquiries with empathy and empowerment, ensuring women are given clear and accurate information about the refuge service so they can make informed decisions. The post-holder must gather relevant details to support the service manager's decision on whether a referral is accepted, and when necessary, offer basic risk assessments, safety planning, and signposting for women who are either not accepted or choose not to proceed.
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In addition to direct support duties, the role involves strong administrative coordination and inter-agency collaboration. Maintaining an up-to-date record of available refuge vacancies through daily void sheets and the RTS system is essential. The post-holder will also manage a central contact list of stakeholders ...