At MHR, our employees are central to our success and play a key role in helping customers achieve sustainable high performance. With a team of over professionals, we work to make things flow smoothly, whether it's for large organisations or individual employees. As businesses face rapid changes in the world of work, our team is here to help them adapt and thrive.
By focusing on the core needs of efficiency, productivity, growth, and impact, our employees use their expertise to deliver real solutions through our People and Finance platform. This system, which covers finance, HR, payroll, and learning, helps businesses run more smoothly and make better decisions in real time.
With over 40 years of experience behind us, MHR’s track record as a high-performance organisation is built on clear goals, a shared vision, and strong communication - all of which we pass on to our customers.
MHR is more than just a place to work; it’s a platform for empowerment. Joining us means bringing innovation, technology, and teamwork seamlessly removes obstacles, enhances your skills, and allow you to focus on what’s most important to you- work that matters.
With us, you’ll grow, find your flow,and make a lasting difference in your career, your team, and your impact.
Your Team
You’ll be part of a collaborative environment that sits at the intersection of service design, operations, sales, and client delivery. Working closely with cross-functional stakeholders, you’ll act as a key bridge between teams ensuring alignment, clear communication, and seamless service introduction. You’ll build strong relationships across the business, keeping Managed Services informed and up to date on changes that may impact service offerings.
Your Career
In this role, you’ll take ownership of end-to-end service design and transition initiatives, developing your expertise in programme and project management within a transformation-focused environment. You’ll lead planning, governance, and delivery activities managing timelines, risks, dependencies, and stakeholder communication to ensure successful outcomes.
You’ll define and manage project plans aligned to wider service transition milestones, establish governance frameworks, and ensure clear deliverables are in place. You’ll also facilitate workshops and design reviews, coordinate the development of service models (including SLAs, OLAs, and underpinning contracts), and ensure supporting structures such as RACI models and escalation paths are defined.
As you grow in the role, you’ll strengthen your ability to oversee service transition from project to operations ensuring operational readiness across people, processes, and tooling, and delivering smooth, well-documented handovers to Managed Service teams.
Your Impact
Your work will directly improve customer and employee experience while enabling business transformation. You’ll ensure services are designed and introduced effectively on time, within budget, and to the required quality standards.
You’ll track and manage risks, issues, and dependencies, providing regular updates to leadership and stakeholders. By driving continuous improvement through feedback loops, pilot insights, and post-implementation reviews, you’ll refine service design processes and ensure lessons learned are captured for future initiatives.
You’ll play a critical role in ensuring new services are successfully introduced supporting new service projects, validating readiness before go-live, and continuously enhancing transition processes to deliver better outcomes for customers.
Benefits to support you personally and professionally
Alongside the opportunity to work with an incredible team and express your individuality, we offer a range of personalised benefits including:
1. Access to over 60 internal training courses, professional qualifications, and cross-departmental mentoring and coaching programs
2. 24/7 access to a GP through Help at Hand for you and your family, confidential mental health support, and paid sick leave
3. Ability to purchase or sell additional holiday days beyond 25 days and bank holidays
4. Enhanced Family leave
5. My MHRewards offering discounts at over retailers
6. Monthly employee recognition program and departmental awards
7. Referral bonus scheme of up to £2,
8. Employee-led social events such as running clubs, football teams, book clubs, and bake-offs
9. On-site subsidised restaurants offering a variety of fresh meals daily
10. Opt-in benefits schemes such as private medical insurance and dental coverage
We value the well-being, financial stability, and inclusivity of our employees, and strive to provide a supportive working environment.
At MHR, we’re completely committed to creating a supportive and inclusive workplace where all voices are heard, and everyone feels valued and supported.
Whatever your background, abilities and experiences, if you’re excited by this role we want to hear from you. If you require assistance for an interview, please let us know and we’ll make sure your needs are met when you arrive.
If we receive an exceptionally high volume of applications, we reserve the right to close this vacancy earlier than originally advertised.