Who We Are At Metropolitan Gaming, we don’t just offer jobs—we create experiences. Whether it's the electric buzz of our city casinos or the slick precision of our online platform, we’re the heartbeat of high-end gaming. From the iconic Empire Casino in Leicester Square to the luxury of Metropolitan Mayfair, our ten venues across the UK and Egypt are made for those who live life full throttle.
Benefits
We value our employees and offer a benefits package to ensure your job is both fulfilling and rewarding. We offer the opportunity to learn and grow within the company, regular training and development, and to be part of an exciting high-performance team. On top of our competitive salary, here are some of the benefits we offer:
* 50% off food and beverages in all of our UK venues
* Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more
* Company Sick Pay
* Company Pension
* Life Assurance
* Refer a friend incentive
* Financial advice services
* Employee health and wellbeing services
* Virtual GP Services
* Season Ticket Loans
* Employee assistance program: A confidential helpline providing 24/7 advice and counselling
* Cycle to work scheme
What We Are Looking For
We are looking for a dynamic, friendly and proactive Food and Beverage Manager to ensure the efficient and smooth operation of all F&B departments optimising the highest standards of product and service whilst maximising profitability.
Main Responsibilities
* Oversee the entire food and beverage operation, ensuring exceptional service standards.
* Develop and implement strategies to improve guest satisfaction and operational efficiency.
* Manage and train the food and beverage team, ensuring high levels of motivation and performance.
* Maintain an inventory of food and beverage supplies, ensuring adequate stock levels.
* Work closely with the culinary team to design and update menus, ensuring a variety of options and high-quality offerings.
* Handle customer complaints and queries promptly, ensuring a positive resolution.
* Ensure compliance with health and safety regulations and company policies.
* Oversee financial aspects of the food and beverage department, including budgeting, forecasting, and cost control.
* Coordinate with other departments to ensure seamless service delivery.
* Conduct performance appraisals and provide constructive feedback to team members.
* Manage restaurant bookings and inquiries, ensuring optimal utilization of resources.
Service Behaviours
Our Food and Beverage Managers are expected to always demonstrate our key service behaviours:
* On It: Demonstrates responsiveness and initiative by anticipating guest and operational needs, ensuring prompt and effective service delivery.
* Upbeat and Positive Attitude: Maintains a professional, enthusiastic, and solution-oriented demeanour that fosters a welcoming and energetic environment.
* Be Nice: Treats guests, team members, and stakeholders with courtesy, respect, and professionalism in all interactions.
* Open and Close: Engages openly and warmly at the start of every interaction and ensures each conversation or service exchange concludes with clarity, courtesy, and appreciation.
Please Note: You must be aged 18 or above and have the right to work in the UK. This position requires working nights, evenings, weekends and shifts that coincide with a 24/7 trading week so individuals should be flexible in their scheduling. Food and Beverage Managers will spend a large portion of their shift on their feet working directly with the public.
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