Working within the Payroll Manager Service team, you'll be responsible for supporting our clients with their day-to-day payroll tasks, providing them with the payroll expertise that they may not have in-house, and ensuring that their payrolls run efficiently and accurately. You'll assist both the clients and the employee users with payroll and systems queries, and should also be seen as a subject matter expert for this across the wider business. You'll be focused on service delivery and providing a great client experience.
Key responsibilities include:
Managing an strategic group of clients, ensuring their payrolls are fulfilled timely, accurately and securely.
Answering client queries about their Payroll or Moorepay systems via email and telephone, within service level agreements, striving for client advocacy and first contact resolution.
Helping clients understand how best to use their Moorepay Software to support their business needs.
Managing customers to control quality and format of client input and reduce delays in processing.
Working with the Implementation team to proactively manage customer onboarding, through first run into the live environment.
Reviewing and acting upon all customer feedback; acting as a primary point of escalation for the client and making/executing recommendations for improvement.
Taking ownership of service improvement initiatives driven out of the Moorepay customer satisfaction surveys.
Documenting all client specific processing instructions and ensuring these are reviewed and updated regularly.
Conducting client accountreviews.
Investigating all errors or issues to ensure that the client is provided with a full RCA and solid preventatives are put in place.
Skills & Experience;
Demonstrable experience leading a Payroll team.
CIPP qualified (or equivalent), or relevant experience working at that level.
Moorepay HR expertise or alternate platforms (desirable).
Experience of operating within an outsourced payroll service provider (desirable).
Experience in managing large transition projects (desirable).
A positive and curious mindset for AI-first working, embracing the impact that 'human+AI' can bring to the world. Youll have started to use AI in a work and/or personal setting, with a basic understanding of the principles of AI and its positive potential and a desire to learn more.
Part of the Zellis Group,Moorepayisa team ofover500friendly professionalsacross four offices in Swinton (Manchester), Sheffield, Birmingham and Kochi (India).Werepassionate about making Moorepay a fantastic place to work for every single one of our colleagues.The average length of service at Moorepay is 12 years, which speaks for itself!
To help make Moorepay such a great place to work, we focus on three things in our company culture: mental health support, maintaining a healthy work/life balance, and equal opportunities and inclusion for all.
Heres what youll gain if youjoin our team:
A career packed with opportunity, in a stable and growing company.
A comprehensive programme of learning and development.
Competitive base salary.
25 days annual leave, with the opportunity to buy more. Youll even get your birthday off as well!
Private medical insurance.
Life assurance 4x salary.
Enhanced pension with up to 8.5% employer contributions.
A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.
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