Overview
We are Blacks and have been since 1863. We live and breathe the outdoors, from simple walks and technical hikes to arduous expeditions and intrepid exploration. Our aim has always been to make the outdoors as accessible as possible to everybody, ensuring that they have the right clothing and equipment for wherever their adventure takes them. From our nautical based beginnings, we’ve grown to be one of the most recognisable names on the high streets in the UK and our extensive range is now also available online.
Role Overview
We are seeking a skilled Assistant Manager with strong leadership and communication abilities to guide their team towards achieving sales and KPI targets whilst providing unparalleled service.
Responsibilities
* Support the Store Manager in effectively running all store operations to ensure meeting or exceeding sales and KPI targets.
* Set clear sales goals and track performance, evolving processes to ensure continuous store growth.
* Create a positive team culture through recruiting, training and continuously developing staff.
* Build a motivated and high‑performing team, increasing chances of store success.
* Analyse sales data and financial reports to make quick and well‑informed decisions alongside the Store Manager, identifying and responding to areas of opportunity operationally and commercially.
* Act as the point of contact for colleagues in the manager’s absence.
* Provide excellent customer service, addressing inquiries and resolving complaints professionally.
* Help manage day‑to‑day operations, including opening and closing procedures.
* Support cash management tasks such as processing transactions and reconciling tills.
* Participate in hiring, onboarding and training new employees.
* Provide feedback and coaching to colleagues to improve performance.
* Support the Store Manager in maintaining colleague schedules to ensure proper coverage and productivity.
* Contribute to achieving or exceeding the store’s monthly sales target and all additional KPIs, including units, conversion, ATV and UPT.
* Achieve upselling or cross‑selling targets and maintain a high Net Promoter Score.
* Ensure stock accuracy during store audits.
* Ensure all new colleagues complete mandatory training.
* Ensure employee satisfaction and engagement survey results meet or exceed company benchmarks.
* Assist in keeping operational costs within the allocated budget.
Skills and Experience
* Previous supervisory or management experience in a fast‑paced retail/customer‑facing environment.
* Passion for retail and a solid understanding of the latest trends and our competitors.
* Experience coaching and developing individuals.
* Strong communication skills.
* Proven track record of achieving and exceeding sales targets and KPIs.
* Experience analysing KPI data to make commercial decisions.
* Keen eye for detail and commerciality.
* Previous experience within visual merchandising is advantageous.
* Ability to promote JD Group values to internal and external stakeholders.
Benefits
* Quarterly discretionary bonus schemes.
* Company discount of 30% off a large number of products in store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
* Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health).
* Access to digital health and well‑being services through our benefits platform (TELUS Health).
* Health cash plans.
* Wide range of internal development courses to support personal and professional development.
* Access to apprenticeships and accredited qualifications – earn while you learn and gain nationally recognised qualifications (England only).
* Company sick pay scheme.
* Discounted gym memberships at JD Gyms.
* Life assurance.
* Access to colleague networks to share lived experiences and support initiatives that drive positive change.
* Opportunities to volunteer and contribute to JD Foundation.
* Employer engagement forums to help influence positive change.
* Incremental holiday allowance.
Due to the high volumes of applications, it may take time to review them all. If you do not hear back within two weeks, please consider your application unsuccessful. Applications that meet the skills criteria will be contacted for a first‑stage meeting with the talent team, with shortlisted candidates invited to interview with the hiring manager.
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