Mount Farm Surgery has an opportunity for an admin clerk to join our busy practice support team and assist in the smooth delivery of excellent patient care. This role is offered on a part-time basis for 24 hours per week, worked as follows:
Monday 08.00-17.00
Thursday 08.00-17.00
Please note that these hours are fixed, so please don't apply if you are unable to work this shift pattern. We would welcome applications from organised, adaptable and friendly individuals who are keen to help us provide high levels of customer service.
Main duties of the job
* Processing all incoming and outgoing post and dealing with it appropriately
* Answering incoming phone calls to admin and responding accordingly
* Processing all scanning and tasks in a timely manner
* Processing patient requests and queries
* Handling and processing GP admin e.g. chasing up results, GP requests, contacting patients etc
* Booking various recall appointments e.g. annual review appointments
* Processing all registrations in a timely manner and ensuring that they are kept up to date
* Adherence at all times to agreed workflow and security procedures of the admin department
* Regularly checking emails and replying as necessary
* Processing deductions on a regular basis
* Assisting patients, doctors and hospital staff with administrative/secretarial enquiries on the telephone
* Word processing all GP correspondence both via digital dictation and composing appropriate letters
* Completion and submission of referral forms
* Participate in staff meetings
* Undertaking any training required
* Participating in, upon request, any meetings, one-to-ones, interim reviews and appraisals
* Assisting the Senior Admin Clerk with the day to day running of the admin department, and reporting to her as appropriate
* From time to time, the job holder may be asked to work additional shifts to cover holiday and sickness absences
* Any other duties you may reasonably be required to undertake at the discretion of your line manager
About us
Mount Farm Surgery is a dynamic, forward-thinking GP practice in Moreton Hall, Bury St Edmunds. In return for your hard work, Mount Farm is delighted to offer:
* Generous annual leave entitlement
* Membership of the NHS contributory pension scheme
* Option of NHS discounts & Blue Light Card for retail/dining/holidays etc.
* A fully equipped kitchen and staff room
Please see our website for our privacy statement: https://www.mountfarm.com/your-information/Then select 'employee privacy notice'.
Job responsibilities
Ifyou would like to find out more information about this role, please see theattached job specification.
Person Specification
Experience
* An experienced administrator, with excellent IT, time management and organisational skills.
* Ability to communicate effectively, working in a confidential and discreet manner.
* Ability to multi-task, work efficiently and maintain a high level of attention to detail, when under pressure.
* Ability to work as part of a multi-disciplinary team, as well as independently.
* Some flexibility is required as you will sometimes need to work additional or alternative hours to cover for colleagues. All applicants should ensure that they live within reasonable commuting distance.
* Primary care experience is desirable but not essential.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Depending on experienceNational Minimum Wage
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