Overview
Assistant Directorate Co-ordinator to support the operational delivery of Head & Neck Services. You will work closely with the Directorate Manager, Group Manager and clinical teams to support the management of clinics, theatres, waiting lists and RTT performance, ensuring services are delivered efficiently and patients are seen in line with national and Trust targets.
Key responsibilities include:
* Supporting day-to-day management of clinics and theatre activity
* Monitoring RTT pathways, waiting lists and DNA rates
* Managing clinic templates and capacity using EPR and ERS
* Supporting rota coordination and medical staffing records
* Producing performance reports and activity data
* Handling sensitive enquiries professionally and empathetically
* Deputising for the Directorate Manager when required
About you:
You will have NHS experience within a patient access or directorate environment, strong organisational skills, and the ability to work under pressure. A good working knowledge of EPR, excellent communication skills, and a commitment to patient confidentiality are essential.
Main duties / Responsibilities
* Supporting day-to-day management of clinics and theatre activity
* Monitoring RTT pathways, waiting lists and DNA rates
* Managing clinic templates and capacity using EPR and ERS
* Supporting rota coordination and medical staffing records
* Producing performance reports and activity data
* Handling sensitive enquiries professionally and empathetically
* Deputising for the Directorate Manager when required
About us
The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services. We value diversity of thought and experience to deliver compassionate care and drive service improvement. We have been rated as Good by CQC, with recognitions including Nursing Times awards for Diversity & Inclusion and Best UK Employer of the Year for Nursing Staff in 2020.
The Trust supports flexible working arrangements and will consider requests to work flexibly.
Details
Date posted: 05 February 2026
Pay scheme: Agenda for Change
Band: Band 5
Salary: Depending on experience
Contract: Permanent
Working pattern: Full-time
Reference number: 225-DIV1-7729736
Job locations: The Royal Wolverhampton NHS Trust, Wednesfield Road, Wolverhampton, WV10 0QP
Job description / Responsibilities
To assist with the management, development and delivery of an effective patient and customer focused service for all stakeholders across the Head & Neck Service, including outpatient areas and treatment areas in-patient and day case provisions. Assist the Group Manager and Directorate Manager across a range of duties and delegated activities. Monitor Directorate waiting lists and implement strategies to meet targets, escalate variances to the Directorate Management Team. Monitor performance against Government/Trust targets. Liaise with Consultants and Medical Staff on CareFlow (EPR). Maintain robust records of annual leave and sickness for the medical team.
Qualifications
Essential
* GCSE English Language and Maths
* Educated to Degree level or equivalent work experience
* OCR II/III Typing/Word Processing or significant experience managing RTT waiting times via Patient Administration System
* 2 years of operational experience managing a team (1 year at managerial level)
* Experience/knowledge of leading redesign or change management initiatives
Desirable
* Experience negotiating with others in the organisation
* Experience in service planning considering budget, manpower, equipment, and organisational factors
* Ability to use problem-solving skills for highly complex situations
Disclosure and Sponsorship
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such a Disclosure check may be required. Applications from job seekers who require Skilled Worker sponsorship are welcome and will be considered alongside all other applications. For more information see the UK Visas and Immigration website. Guidance on overseas criminal record checks is available in the linked guidance.
#J-18808-Ljbffr