Are you a customer-focused professional with a passion for technical products, problem-solving and helping customers find the right solutions? If so, this could be the perfect opportunity for you! We are recruiting on behalf of a well-established manufacturer, supplying a loyal trade customer base. As the company continues to grow, they are looking for a Customer Services Coordinator to be the first point of contact for customers, providing expert guidance and exceptional service. Why Join This Team? * Varied Role - A great mix of customer service, technical support, and admin duties * Friendly, Supportive Team - Work in a small, close-knit office next to the factory * Stable & Established Business - Join a company with a strong reputation and long-term staff Your Role: Customer & Sales Support * Handling a wide range of customer queries about products & services * Managing incoming calls & emails professionally and efficiently * Assisting with technical queries and advising customers on product options * Processing payments & invoices Administrative Tasks * Managing appointments, meetings & schedules * Handling incoming & outgoing mail/packages * Ensuring smooth day-to-day operations in the office Technical Learning & Development * Gaining in-depth knowledge of the company’s products & manufacturing processes * Using this expertise to provide technical support to customers What We’re Looking For: * Excellent communication skills - Clear, professional & confident * Organised & detail-oriented - Able to juggle multiple tasks * Ability to use Microsoft Office (Word, Outlook etc) * Professional & approachable - You’ll be the face of customer service * Ability to sell and promote the companys products * Able to commute daily to Harlow * Previous experience in a manufacturing company selling to trade would be ideal The Details: * Monday - Friday, 8am - 5pm * Competitive salary - Based on experience * Office-based role in a friendly, established team If you're looking for a stable, hands-on role in a growing business where your technical expertise and customer service skills will be valued, we'd love to hear from you! Closing date 24/4/25