Housing Support Officer
Location: Edinburgh LA, East Lothian, Midlothian
Salary up to £29,856.80 per annum including company vehicle and fuel card or £3,500 company car allowance
Contract: Full time – Permanent, 40hrs per week, Monday to Friday
Mears provides temporary accommodation to asylum seekers while their claim is being assessed in three regions: Northeast, Yorkshire and Humber, Northern Ireland, and Scotland. Mears works in partnership with central and local Government, registered providers, tenants, landlords and investors to find solutions to homelessness, provide more social and affordable housing and create specialist housing for people with care needs.
About the Role
We are looking for a Housing Support Officer to join our expanding team. This rewarding role focuses on supporting asylum seekers through their right-to-work application process with the Home Office. You will provide both practical and emotional support, address safeguarding and welfare needs, monitor wellbeing, and keep accurate records for compliance. The role involves delivering high-quality housing management and support service to service users, combining property management with person-centred support.
Roles and Responsibilities
* Support asylum seekers throughout their application process, ensuring welfare and safeguarding needs are met.
* Provide practical and emotional support to individuals and families.
* Identify needs and put in place support packages to promote independence.
* Work with vulnerable and diverse client groups, including those with mental health needs or challenging behaviours.
* Carry out risk assessments and maintain accurate records for audits and compliance.
* Communicate effectively with colleagues, service users, local authorities, and partner organisations.
* Maintain professional boundaries while being approachable, empathetic, and supportive.
* Work independently, showing resilience and initiative.
* Be flexible and willing to travel between sites.
* Hold a full UK driving licence.
Benefits We Can Offer You
* 25 days annual leave plus bank holidays.
* Annual Mears Fun Day.
* Volunteering Leave.
* Staff perks with Mears Rewards – discounts on groceries, holidays, eye tests, Share Save scheme, and more.
* Family friendly policies.
* Company Vehicle and Fuel Card.
* Access to EAP counselling sessions.
All our roles require candidates to have the entitlement to work within the UK; Mears does not currently offer visa sponsorship.
As part of the recruitment process for this role, we will carry out background, identity and security checks before commencement of employment. Candidates will need to provide identification, proof of address, references, a valid passport and proof of UK residency for the last five years.
We are committed to fostering a diverse and inclusive environment where everyone can thrive. We are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and have achieved the Gold Award in the Defence Employer Recognition Scheme.
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