Salary: Competitive, with performance bonus and company benefits
Role Description
Are you an experienced leader with a passion for delivering outstanding customer service? Do you thrive in a fast-paced, high-performing workshop environment? If so, this could be the perfect opportunity for you!
Stoner Motor Company is looking for a driven and customer-focused Aftersales Manager to lead our Service Department in Medway. You’ll take responsibility for managing our workshop team, maintaining exceptional standards, and ensuring every customer leaves delighted with their experience.
This is a fantastic opportunity to make your mark within a forward-thinking, independent dealership that values professionalism, teamwork, and excellence in everything we do.
Key Responsibilities
* Oversee all aspects of the Aftersales Department, including service, parts, and warranty operations
* Manage department budgets and costs, maximising efficiency and profitability through labour, parts, and materials
* Ensure all work meets manufacturer and company quality standards
* Lead, motivate, and coach your team to achieve and exceed departmental targets and KPIs
* Deliver exceptional levels of customer service, maintaining a high CSI score
* Monitor and review pricing policies in line with legislation and company guidelines
* Maintain a safe, compliant, and efficient workshop environment
Skills and Attributes
* Confident, professional, and approachable leader
* Strong business acumen with the ability to manage budgets effectively
* Excellent communication and interpersonal skills
* Motivational leadership style that inspires high performance and teamwork
* Proactive and results-driven, with great attention to detail
* Committed to delivering an exceptional customer experience every time
Experience Required
* Proven experience managing a successful Service or Aftersales Department (motor trade essential)
* In‑depth understanding of workshop operations, vehicle legislation, and customer service standards
* Experience working in a fast‑paced, target‑driven dealership environment
* A full UK driving licence
Why Join Stoner Motor Company?
* Competitive salary with performance‑based bonus
* Company car and attractive benefits package
* 28 days holiday (including bank holidays)
* Ongoing training and career development opportunities
* Supportive, friendly team culture
* Staff discounts on vehicle purchases, servicing, and parts
If you’re ready to take the next step in your career and lead a talented team in delivering excellence every day, we’d love to hear from you.
Apply today and drive your career forward with Stoner Motor Company.
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