To take full responsibility of a dedicated contract, ensuring operational efficiencies, service levels, people management and commercial targets are met in line with the specific clients commercial arrangement and or service level agreement. The role includes delivering continuous improvement opportunities across the business systems and process. In addition, maintaining and developing customer relationships at a tactical level. Support the Implementation of company standards through the appropriate use of Citation and the relevant ISO audits.
Duties include but not limited to:
* Deliver employee engagement amongst the workforce and develop action plans accordingly in conjunction with CGM
* Monitor compliance to Noatum Policies & Procedures, cascading new policies as launched, to all
* Develop strong working relationship with colleagues through open forums and engagement meetings
* Deliver all forms of communication incl briefs, management meetings, visual aids and performance boards
* Deliver continuous performance management of the operational team, through 121 meetings & performance reviews
* Develop a close working relationship with the Client’s operational team, delivering customer expectations in line with costs, service levels, measured by internal reporting and customer feedback
* Deliver employee engagement amongst the workforce and develop action plans accordingly in conjunction with CGM
* Monitor compliance to Noatum Policies & Procedures, cascading new policies as launched, to all
* Develop strong working relationship with colleagues through open forums and engagement meetings
* Deliver all forms of communication incl briefs, management meetings, visual aids and performance boards
* Deliver continuous performance management of the operational team, through 121 meetings & performance reviews
* Develop a close working relationship with the Client’s operational team, delivering customer expectations in line with costs, service levels, measured by internal reporting and customer feedback
* Take responsibility for delivering contractual EBITDA for dedicated client
* Achieve budgeted levels of productivity and adherence to all KPI’s and delivery of service levels as contractually agreed to avoid any commercial liability, taking appropriate action in the event of failure on service levels
* Through training and mentoring of the team Implement good safety practice
* Through effective resource planning ensure service levels are maintained at budgeted levels
* Deliver MSOP’s weekly or monthly and reported via a contract dashboard including operational/service objectives
* Encourage the team to deliver Continuous Improvement initiatives for the site
* Deliver legal compliance and governance to Health and Safety Legislation
* Measure KPI performance through the use of weekly productivity reports and weekly / monthly financial statements
Skills and experience required:
* Knowledge of the retail and fashion logistics market
* Managerial know-how in people management and development
* Supply chain knowledge
* Knowledge of ISO standards audit requirements and application
* Knowledge of HR policies and company Procedures
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