Job Title: Property Administrator
Location: Oakham
Brand: Osprey Properties
Salary:£29000 inclusive of commission
Hours: Monday-Friday 8.30am-5.30pm 1 in 3 Saturdays 9am-3pm
About Us
Osprey Property is a local estate and lettings agency with branches in Oakham, Stamford, Oundle and Melton Mowbray. In 2025, we joined the LRG giving our team the support of a national organisation while keeping our local identity and close-knit culture. We pride ourselves on delivering trusted, personal service across sales, lettings and property management.
Job Summary and key responsibilities:
Reporting to the Team Manager/Head of Centre, Leaders are seeking a Property Administrator to join our dedicated and dynamic team based in Oakham. As a Property Administrator, experience is not essential as full training will be given.. You will play a pivotal role in ensuring our customers receive the highest level of service and support. You will act as a point of contact for our tenants and landlords, assisting them with inquiries, booking appointments and ensuring a smooth process throughout the tenancy from beginning to end.
Key Responsibilities:
* You will be expected to provide excellent levels of both telephone and written communication for the duration of the tenancy
* Responsible for accepting and understanding tenants maintenance requirements, providing a triage service to try to resolve issue
* If unable to resolve, then communicate this to the landlord with a solution to the problem and arrange works with dedicated contractor
* Updating all parties on a regular basis by both phone, email or text and logging notes.
* To make regular ‘well being’ calls to the landlord
* Working with the property management team to ensure that all works are completed and invoiced with 21 days and updating customers on progress
* Working with the property management team to ensure that all mandatory compliance / legislation is in place on all properties, if this has not occurred to ensure that company process has been followed
* Working with the Property Inventory Clerks to ensure all properties have been inspected as required and that landlords and tenants have been fully communicated to in line with company policy
* Placing calls to all managed landlords and tenants 2 weeks prior to vacation to ensure they understand the check out process and time frames
* Dealing with non managed deposits who are part of the No Deposit Scheme
* To ensure check out process is followed and communication is sent out within company process via the Depositary site
* To work with the team leaders, head of centres and branch network to understand the reason for any lost units
* To maintain high levels of communication to internal and external customers
What are we looking for:
* Excellent communication, written and verbal
* Professional telephone manner
* Organisational skills, time management and attention to detail
* Full UK Driving License Required
What we can offer you:
* Proven track record for career growth and advancement within the company
* Market leading training and ongoing professional development
* Access to a diverse portfolio of properties
* Supportive and collaborative team environment
Benefits:
* Competitive base salary and additional incentives
* Quarterly and yearly awards
* Salary sacrifice pension scheme
* Generous Holiday allowance, increasing by 1 day per year based on service
* Excellent Parental leave and newly introduced Fertility policy
* Staff discounts
LRG are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.
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