Room Service Team Lead | Murrayfield Hospital - Edinburgh | Full time | £28,500
Spire Murrayfield Hospital is looking for a Room Service Team Lead to support the running of the pantry and hotel services department.
Duties and responsibilities:
1. To work in close liaison with the clinical staff dealing with the varying needs of the hospital in relation to Hotel Services
2. Ensuring cleaning jobs are completed and signed for in accordance with cleaning schedules and procedures.
3. Compliance with all Health and Safety at Work Regulations including COSHH
4. Taking meal orders from patients and visitors
5. Observing all dietary requirements as identified on nurses list and ensure patients menu choice is compatible
6. Responsible for the service (including clearing and washing) of food and beverages to patients, visitors and staff
7. Responsible for presentations of patients’ trays as per patient tray policy
8. Responsible for the prompt collection of all used trays, crockery, cutlery and glassware.
9. Offering and serving refreshments before and after a meal and as required at patients or visitors requests
10. Ensuring that all crockery and cutlery is presented to the patient clean and undamaged
11. Washing, drying and putting away of returned trays, crockery, cutlery and glassware
Who we're looking for:
12. A passion for delivering excellent customer service
13. Proven ability to build rapport with customers
14. Excellent communication skills
15. Excellent interpersonal and judgement skills
Benefits:
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
16. 35 days annual leave inclusive of bank holidays
17. Employer and employee contributory pension with flexible retirement options
18. ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
19. Free Bupa wellness screening
20. Private medical insurance
21. Life assurance
22. Free Parking onsite
We commit to our employees’ well-being through work life balance, on-going development, support and reward.
Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.