LittlePark Surgery has partnered with Hounslow Public Health to develop an innovative role that bridges proactive community outreach with direct integration of clinical information into GP records ensuring that insights gathered in the community setting are captured, shared, and translated into more responsive, personalised patient care.
The Health Outreach Clinical Support Officer is a key member of the Hounslow Health Outreach Team, supporting the mission to reduce health inequalities by engaging residents directly within their communities.
This role combines community outreach with a primary focus on accurate clinical data recording. You will ensure all resident interactions contribute to safe, continuous, and proactive care by maintaining high-quality clinical records and supporting effective communication with GP practices.
Main duties of the job
Please review the three questions below, as they are designed to help you decide whether this role is right for you. After reflecting on these questions, please ensure that your application form (which you will access later in the application process) includes your answers to them.
1. When you came across Health Outreach Team opportunity, what excited you most about this role/project?
2. What specific experience best demonstrates your suitability for this role?
3. The role requires you to speak to variety of residents about their health and wellbeing. Please describe any experience you have in roles that required you to communicate directly with customers, clients, or the public.
About us
LittlePark Surgery is a NHS GP surgery based in Hounslow, west London. We are committed to delivering high‑quality, patient‑centred care grounded in respect, dignity, safety, and excellence.
Serving a diverse community with significant health inequalities, we focus on proactive health promotion, early intervention, and prevention to improve long‑term outcomes. We are dedicated to reducing disparities in access, experience, and outcomes by tailoring our services to the needs of our population.
Collaboration is central to our approach. We work closely with multidisciplinary teams, community partners, and our Primary Care Network to deliver coordinated, holistic care that supports patients physical, mental, and social well‑being.
As a training practice, we are committed to developing compassionate, skilled clinicians who understand the importance of equity, communication, and whole‑person care.
We strive to be more than a healthcare provider acting as an active partner in our community, building strong relationships and delivering initiatives that empower individuals and improve population health.
Our mission is clear: to promote health, reduce inequalities, and provide outstanding care that puts patients at the heart of everything we do.
Job responsibilities
1. Data Recording, Clinical Coding & GP Reporting (Primary Function)
* Act as the lead officer responsible for accurate and consistent data entry into SystmOne.
* Collect and input assessment data from Health Outreach Officers, including blood pressure (BP), BMI, CO readings, gait and balance results, and intervention notes.
* Ensure all readings and referral SNOMED codes are recorded safely and in line with Primary Care policies.
* Report relevant findings to GP practices to support clinical oversight and follow‑up care.
* Maintain high standards of accuracy, confidentiality, and clinical governance in all data handling.
2. Community Outreach & Resident Engagement (Supporting Function)
* Support outreach sessions by conducting brief health assessments when required.
* Engage residents in meaningful conversations to understand their health needs.
* Use motivational interviewing techniques to provide guidance and signposting to appropriate services.
* Contribute to increasing awareness and uptake of local health and wellbeing services.
* Accurately document resident insights and interactions.
3. Supporting Residents & Coordinating Care
* Help residents identify factors affecting their health and wellbeing.
* Input referral information into SystmOne for services such as mental health, falls prevention, social prescribing, and stop‑smoking support.
* Record personalised care and support plans to ensure continuity of care.
* Provide appropriate next‑step guidance based on health assessments (where clinically appropriate).
* Work closely with Health Outreach Officers to collect daily assessment data.
* Communicate effectively with team members and elevate issues when necessary.
* Promote a culture where every contact counts, ensuring all interactions are accurately recorded.
* Provide feedback and insights to support service improvement.
5. Operational & Practical Responsibilities
* Work flexibly across a seven‑day rota to support outreach delivery.
* Participate in outdoor, community‑based work, including standing and walking for extended periods.
* Maintain safe, clean, and professional outreach environments (mobile units and fixed sites).
* Follow operational protocols and use resources responsibly.
* Promote consistent public‑health messaging and positive health behaviours.
6. Person‑Centred Approach
* Deliver a proactive, approachable, and resident‑focused service.
* Engage residents in a non‑judgemental, inclusive, and strengths‑based way.
* Understand and reflect individual resident needs (what matters to me).
* Support residents to take ownership of their health through coaching and motivational approaches.
Person Specification
Experience
* Proactive and outgoing
* Compassionate and non‑judgemental
* Adaptable and resilient
* Passionate about reducing health inequalities
* Experience in data entry, administration, or clinical record keeping
* High level of accuracy and attention to detail
* Competent in spoken and written English
* Strong communication and interpersonal skills
* Basic understanding of health and wellbeing issues
* Ability to work both independently and as part of a team
* Basic IT proficiency
* Ability to stand for extended periods and work outdoors
* Experience in community outreach or public health
* Knowledge of Primary Care Networks and GP operating systems (e.g. SystmOne)
* Training or experience in motivational interviewing
* Understanding of safeguarding and confidentiality in healthcare settings
Disclosure and Barring Service Check
* This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£24,500 to £26,000 a year fix term contract with view to extend
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