Overview
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Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
Here at Optum, we’re transforming how patients access healthcare. As a Problem Analyst (full-time, remote or hybrid from Leeds or Watford), you’ll play a key role in our technical support team investigating complex issues, identifying root causes, and collaborating with development teams to deliver permanent solutions that improve patient care.
Responsibilities
* Investigate root causes of technical issues and develop effective workarounds.
* Create and maintain knowledge articles to support internal teams and customers.
* Collaborate with Product and Development teams to share updates and insights.
* Support training initiatives for new and existing support colleagues.
* Represent Support in Product Triage Team meetings and liaise with development teams.
* Contribute to process improvements and recommend tools that enhance support efficiency.
Qualifications
* Strong analytical skills and a proactive mindset;
* Technical expertise with excellent communication and stakeholder engagement;
* Proficiency in SQL (writing scripts, database interrogation).
* Knowledge of Pharmacy and EMIS Health Systems.
* Experience in a technical support environment;
* Strong attention to detail and ability to manage a varied workload;
* Understanding of compliance requirements (Legal, Clinical, InfoSec).
* A collaborative and customer-focused approach.
About the Organization & Equal Opportunity
UnitedHealth Group and Optum are equal employment opportunity employers. All qualified applicants will receive consideration for employment without regard to disability, gender reassignment, race, religion or belief, sex, sexual orientation, or any other characteristic protected by law.
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