Location: Northern Ireland (multiple sites) Contract: Temporary | Immediate Start Sector: Public Sector / Emergency Services About the Role We are currently recruiting an experienced IT Support Engineer / IT Support Officer to join a busy ICT team supporting a large, mission‑critical organisation across Northern Ireland. This is an immediate start contract opportunity, ideal for someone with strong technical support and infrastructure experience who enjoys working in a fast‑paced, customer‑focused environment.You will provide hands‑on technical support across desktop, server, network, and cloud technologies, supporting a diverse range of users and services critical to frontline operations. Key Responsibilities Provide 1st / 2nd / 3rd line IT support across multiple sites Support and troubleshoot Microsoft Active Directory, Azure AD, and Windows Server environments Assist with virtualisation technologies, including Hyper‑V Maintain and support IT infrastructure, hardware, and software systems Log, manage, and resolve incidents using a Help Desk / ITSM system Perform fault diagnosis, root‑cause analysis, and escalation where required Support infrastructure changes, deployments, and IT projects Liaise with third‑party suppliers and vendors when necessary Participate in an on‑call rota Essential Technical Skills ✅ Proven IT Support / Technical Support experience ✅ Active Directory (AD) user and group management ✅ Azure Active Directory (Entra ID) exposure ✅ Hyper‑V or similar virtualisation experience ✅ Windows desktop & server support ✅ Experience using Service Desk / Help Desk systems ✅ Strong customer service and communication skills Desirable Infrastructure support experience Networking fundamentals (switches / routers / firewalls) Public sector or large enterprise IT environment experience Why Apply? Immediate start available Highly stable public‑sector environment Varied technical exposure (on‑prem, virtual, cloud) Competitive Band 5 rates Opportunity to gain experience in a critical service environment Apply now or contact us directly for a confidential discussion. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk