PERMANENT - CUSTOMER SERVICE ADVISOR - OFFICE BASED - FULL TIME £29,000.00 THIS ROLE REQUIRES BODY SHOP AUTOMOTIVE EXPERIENCE Due to our continued growth, we're looking to recruit somebody who is passionate about their job & enjoys working within a close-knit team. Our Customer Service Administrators are the first point of contact for our customers & must always maintain the highest level of service. You will work in a fast-paced environment - No two days are ever the same! Job Role: Responsible for the administration of incoming insurance claims Booking customers in for estimates & their vehicle repairs Provide an exceptional level of customer service, ensuring all enquiries are dealt with quickly and efficiently Effectively operate a Bodyshop Management system, maintaining detailed claim logs Liaise with our Customers, Work Providers & Insurance companies to provide progress updates on repairs Ensure the efficient operation of vehicle movements (in/out) Respond to emails in a timely and professional manner Take card payments from customers for Sales Invoices Take a proactive approach to work & assisting colleagues where necessary Dealing with any other ad-hoc tasks as set by Line Manager or Operations Manager OTHER EXPERIENCE, KNOWLEDGE & SKILLS TO INCLUDE - Excellent customer service and interpersonal skills A great team player, who can easily build relationships with all departments in the company Self-motivated, with a strong work ethic and a positive attitude Must be able to prioritise your work in a fast-paced environment and manage a high workload Exceptional attention to detail Very good written and spoken English is essential Excellent IT skills - specifically Microsoft Outlook, Word & Excel THE PACKAGE & COMPANY BENEFITS - ➢40 hours per week Monday - Friday (no weekends or compulsory overtime) ➢£29,000 basic salary per annum