Employee Relations Specialist Location: Newcastle | Function: People & Culture At AND-E, we’re proud to be one of the fastest-growing insurance companies — and even prouder of the warm, inclusive culture we’re building. We’re committed to creating a diverse community, combining a unique mix of talents and perspectives to help drive our business forward. We’re growing, and we’re looking for an Employee Relations Specialist to join our People & Culture team in Newcastle on a permanent basis. In this role, you’ll deliver a best-in-class People Advisory service, supporting managers across the business with expert guidance on employee relations and people management. Your insights and expertise will help shape a positive employee experience, aligned with our values and culture. AND-E was proud to be shortlisted for Best Insurance Employer at the 2022 British Insurance Awards, earning a 5-star rating — a reflection of our commitment to our people. If you're ready to take your career further, faster — this is your opportunity. Responsibilities * Provide insightful monthly reports to operational managers, identifying trends and supporting improvement initiatives. * Coach and guide people managers through all Employee Relations matters. * Support onboarding and induction for new People Managers. * Assist in managing organisational change programs alongside leadership. * Collaborate across business functions to deliver a seamless people service. * Support People Services with complex queries, driving continuous improvement and user experience. * Maintain and update people policies, ensuring compliance and accessibility. * Oversee governance of regulatory and legislative requirements (e.g., Visa, GDPR, Employment Law). * Support line manager development and training initiatives. * Champion culture, wellbeing, and diversity, contributing to DE&I goals. * Help deliver People & Culture strategies aligned with business objectives. Knowledge, Experience and Qualifications * CIPD Level 5 Qualification or proven and demonstrable experience required * Ability to use data to create meaningful insight in support of operational performance * Process improvement and organisational skills, with a commitment to building internal and external relationships * Experience in influencing stakeholders * Exceptional verbal and written communication skills * Skill in considering the wider context and making impartial judgments in differing situations * Comfortable working under own initiative, making decisions and seeking counsel where necessary * High level of business integrity and professionalism * Innovative, customer focused and proactive approach to resolving problems, taking ownership and accountability * Excellent use of IT and Microsoft packages. Why Join Us? At AND-E, your growth matters. We support your development in your current role while offering chances to explore new opportunities and advance your career. What makes us stand out: Award-Winning Employer: Named Best Large Insurance Employer 2023 at the British Insurance Awards. Work-Life Balance: Flexible working that fits your life — whether it’s a school play or a home delivery. Competitive Salary & Benefits: * Up to 28 days annual leave (plus buy/sell option) * Discretionary annual bonus * Private medical insurance * Life assurance * Health, wellbeing, and financial support (EAP, virtual GP, flu jab vouchers, and more) * Family-friendly policies and additional perks like pension advice, season ticket loans, cycle schemes, and financial flexibility tools. We’re committed to a diverse, inclusive workplace where everyone is valued and supported, including embracing neurodiversity. Equal Opportunities: We treat all employees and applicants fairly regardless of age, gender, ethnicity, disability, or any protected characteristic