As an IT Technician in the RUN Team, you will provide Level 1 support to datacenter operations, internal teams, and customers. You will play a key role in maintaining, troubleshooting, and upgrading server hardware while ensuring high availability and performance across the infrastructure.
You will be joining a team that is responsible for what happens after the customer clicks “buy”.
You will work in a shift‑based, 24/7 environment, reporting to a Team Leader and collaborating with international teams.
Responsibilities
Datacenter Operations & Support
* Provide first‑line support for server and datacenter infrastructure, ensuring systems meet KPIs and SLAs
* Install, assemble, upgrade, and decommission servers
* Optimize rack space and ensure proper setup of hardware
* Connect and manage power and network cabling according to standards
* Maintain accurate asset inventory and stock records
Maintenance & Incident Management
* Troubleshoot, diagnose, and repair faulty or degraded servers
* Take a proactive approach to identifying and resolving hardware issues
* Perform server upgrades for customers, including component replacements and improvements
* Handle unracking, repair, and redeployment of undelivered or defective servers
* Respond to monitoring alerts and operational tickets
* Replace failed components and ensure systems are fully operational
* Escalate complex issues to Level 2 support when required
* Maintain and troubleshoot rack and cabling systems
* Contribute to datacenter setup and infrastructure improvements
* Support technical projects and operational initiatives
* Ensure compliance with health, safety, and regulatory standards
* Drive continuous improvement in processes and service quality
Teamwork & Communication
* Collaborate with 24/7 operational teams across sites
* Share updates and provide reporting to the Team Leader
* Maintain strong internal and customer relationships
* Communicate technical issues clearly and effectively
Required Qualifications
* Proven hands‑on experience with server hardware troubleshooting, diagnostics, and repair
* Strong ability to proactively identify, resolve, and prevent issues on faulty or degraded servers
* Experience performing server upgrades for customers (component replacement, hardware improvements, firmware updates)
* Practical experience with unracking/decommissioning servers, repairing undelivered or defective equipment, and preparing hardware for redeployment
* Experience managing asset inventory and stock, including tracking and organizing spare parts
* Solid understanding of datacenter operations, including rack organization, cabling, and hardware lifecycle management
* Strong problem‑solving skills with a hands‑on, solution‑oriented mindset
* Ability to work in a 24/7 shift environment (including weekends and holidays)
* Physically capable of working in a datacenter environment (rack installation, lifting equipment, cabling, etc.)
Preferred Qualifications
* Certifications such as CompTIA A+, Network+, or relevant hardware certifications
* Experience in large‑scale datacenter or infrastructure environments
* Familiarity with cloud infrastructure and high‑availability systems
* Experience working in fast‑paced, customer‑focused environments
Key Skills
* Strong interest in IT hardware and infrastructure
* Organized with the ability to prioritize tasks effectively
* Attention to detail and a proactive, solution‑oriented mindset
* Autonomous, adaptable, and reliable
* Strong communication and teamwork skills
* Customer‑focused with a commitment to service quality
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