ServiceNow Platform Support Consultant
nr. St. Albans (Hybrid - 2 days onsite)| Permanent
£45,000 - £65,000 DOE
We're hiring on behalf of a trusted client for a ServiceNow Platform Support Consultant to join their ServiceNow operations team. This is a great opportunity for someone with solid ServiceNow experience who enjoys solving problems, supporting critical systems, and working in a collaborative environment.
What You'll Be Doing
* Supporting a global, business-critical ServiceNow platform (24/7 environment).
* Managing incidents, problems, and defects ensuring smooth ticket progression.
* Delivering configuration fixes and occasional code fixes utilising your ServiceNow Developer background (approx. 20% of the role).
* Handling app/plugin upgrades, patch testing, and performance monitoring.
* Collaborating with internal teams and offering guidance to junior colleagues.
What We're Looking For
* A good solid background in ServiceNow Development/Coding, perhaps moving up from an Admin level.
* Strong understanding of ITIL/ITSM processes, especially incident/problem management.
* Comfortable with JavaScript, XML, JSON, HTML, CSS.
* Organised, proactive, and confident in taking ownership of technical issues.
* Excellent communication skills across technical and non-technical teams.
Why Apply?
1. Clear progression into technical le...