Job Description
RTA File Handler – Minor Traumatic Brain Injury Claims
* Annual Salary: DOE
* Location: Multiple UK locations
* Job Type: Full-time
We are seeking an experienced RTA File Handler specialising in minor traumatic brain injury claims to join a leading legal services provider. This role is ideal for a compassionate, detail-oriented professional ready to manage a caseload of RTA claims and deliver high-quality legal support.
Day-to-day of the role:
* Manage a mixed caseload of OIC and MOJ RTA claims, focusing on maximising damages for clients.
* Identify and support vulnerable clients, ensuring all additional care is documented.
* Gather and assess medical and other evidence to establish liability and quantum.
* Liaise with approved medical experts and external agencies to ensure comprehensive case handling.
* Continuously risk assess cases and escalate where prospects fall below 51%.
* Conduct client due diligence and advise on fraud and dishonesty risks.
* Ensure timely issuance of proceedings and compliance with court directions.
* Support colleagues with file reviews and case handovers when needed.
* Instruct Counsel and attend conferences, either in person or remotely.
* Maintain clear and effective communication with clients and stakeholders.
* Manage your schedule and performance proactively to meet and exceed expectations.
Required Skills & Qualifications:
* Proven experience managing personal injury files independently.
* Strong knowledge of CPR, relevant case law, and legislation, including the Intermediate Track Fixed Fee regime (Oct 2023).
* Excellent client care, analytical, and communication skills.
* Ability to build rapport with medical experts, barristers, and investigators.
* Proficiency in case management systems (e.g., VF) and MS Office.
* Organised, calm under pressure, and adaptable to changing situations.
* Team player with a growth mindset and empathy towards clients and colleagues.
Benefits:
* Minimum 25 days’ holiday plus bank holidays, with a holiday buy/sell scheme.
* Hybrid working model to support work-life balance.
* 2 volunteering days annually to give back to the community.
* Matched charity fundraising (up to £250).
* Medicash plan covering dental, physio, optical, and more.
* Life assurance (4x salary).
* Comprehensive pension scheme.
* Wellbeing support network to ensure employee health and happiness.
* Funded social events to foster team spirit.
* “Dress for your day” policy, allowing flexibility in dress code depending on daily activities.
To apply for the RTA File Handler position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.