Station Manager-Newcastle Airport
Location: Newcastle Airport
Reporting to: Operations Director
At Swissport, we are committed to delivering industry‑leading services with safety, reliability and passion at the heart of everything we do. We are now seeking an experienced and forward‑thinking Station Manager to lead our Newcastle operation and drive excellence across all service lines.
This is a key leadership role responsible for shaping the station's strategic direction, ensuring safe and efficient operations, and fostering strong relationships with our people, customers and partners. You will champion our values, empower our teams and ensure that Swissport continues to set the standard for service quality and operational performance.
Responsibilities
Lead the Station
Drive the strategic direction of the station, delivering clear mid‑ and long‑term business objectives.
Oversee daily operations to ensure efficiency, service quality and alignment with corporate goals.
Monitor performance to increase profitability, productivity and market share.
Financial & Commercial Accountability
Lead the preparation of budgets, capital expenditure proposals and investment plans.
Manage full P&L responsibility and ensure accurate financial reporting.
Track financial performance and ensure all records and accounts are maintained to the highest standard.
Safety, Security & Compliance
Hold ultimate responsibility for safety, environmental and security decisions at station level.
Ensure full compliance with the Swissport Management System, QHSE standards and all applicable laws and regulations.
Oversee safety and security KPIs, risk assessments, audits and corrective actions.
Chair the monthly Safety Action Group and provide safety updates to Cluster and Global QHSE leadership.
Maintain robust crisis management and business continuity procedures through regular training and testing.
People Leadership
Lead, guide and develop operational teams to deliver safe, compliant and high‑quality services.
Promote a culture of accountability, teamwork and continuous improvement.
Ensure employee participation in health and safety matters.
Appoint and support a competent deputy to act on your behalf during periods of absence.
Customer & Stakeholder Engagement
Build strong, professional relationships with airline customers, airport authorities, customs, immigration and other key partners.
Ensure service delivery meets customer expectations and contractual requirements.
Represent Swissport with professionalism and integrity at all times.
Key Performance Indicators
Safety performance
Revenue performance
HR metrics
Swissport and customer‑defined quality targets
Additional KPIs as set by the business unit
Qualifications
Excellent working knowledge of business management principles and practices, financial concepts, and key drivers of profitability and operational performance delivery.
A minimum of 5 years' experience in a similar role with significant P&L accountability and leadership of large teams.
Embrace change as a constant, navigating unpredictability with confidence and resilience.
Communicate with clarity and purpose, helping teams understand and align with Swissport's strategic direction.
Build strong, trusting relationships across all levels of the organisation.
Welcome diverse perspectives and foster a collaborative, inclusive working environment.
Champion a culture of innovation, empowering teams to think creatively and stay agile.
Promote flexibility and adaptability to ensure operational continuity and responsiveness.
Demonstrate a strong sense of urgency, with a commitment to service excellence and continuous improvement.
Uphold the highest standards of personal and professional integrity.
Exhibit outstanding organisational skills, attention to detail, and the ability to prioritise effectively under pressure in a fast-paced, complex environment.
This is your opportunity to lead at the heart of airport operations, shaping the future of ground services with Swissport. If you're ready to make an impact, we'd love to hear from you