An opportunity has arisen to join the Card Scheme Management Team within Consumer Lending. The team supports the day-to-day management of our relationships with Visa and Mastercard, providing scheme expertise and operational support to colleagues across Consumer Credit and Commercial Cards. This role plays an important part in ensuring scheme activity runs smoothly, supporting live products, managing scheme communications and queries, and helping the business understand and respond to scheme requirements. Working closely with internal stakeholders and senior scheme managers, you will contribute to improving processes, controls, and ways of working across Card Scheme Management.
Responsibilities
* Act as a day-to-day point of contact for scheme-related queries, providing operational and SME support to internal teams.
* Manage scheme communications, including ownership of the shared scheme mailbox and triage of scheme bulletins, announcements, and updates.
* Support live card products and scheme services, including product set-up, change activity, and ongoing BAU support.
* Assist with monitoring of scheme fees and charges, helping to identify trends, issues, and improvement opportunities in partnership with Finance and colleagues.
* Support Commercial Cards activity and scheme forums where required, contributing coordination and scheme insight.
* Assist with scheme change, compliance, and coordination activity, working with Legal, Finance, and other stakeholders as appropriate.
* Contribute to the continuous improvement of scheme processes, controls, and ways of working, including opportunities for simplification and automation.
Our ambition is to be the leading UK business for diversity, equity, and inclusion, supporting our customers, colleagues, and communities. We are committed to creating an environment in which everyone can thrive, learn, and develop.
Qualifications
* Confidence communicating clearly with a range of internal stakeholders.
* A structured approach to managing queries, information, and day-to-day activity.
* A collaborative mindset and willingness to learn and develop scheme knowledge.
* Interest in cards, payments, or supplier-facing roles.
* Any experience in these areas would be great.
We know that great talent comes from many backgrounds. While this advert references specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.
Workplace Adjustments
We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location, and working patterns. As a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health, or neurodivergent condition through the Disability Confident Scheme. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.
Benefits
* Generous pension contribution of up to 15%
* Annual performance‑related bonus
* Share schemes, including free shares
* Benefits you can adapt to your lifestyle, such as discounted shopping
* 28 days' holiday, with bank holidays on top
* Range of wellbeing initiatives and generous parental leave policies
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