Scheme Manager Non Residential – Home Group
Location: Haywards Heath, West Sussex
Salary: £24,638 pa (pro rata) – Permanent, part‑time (30 h pw)
No Certificate of Sponsorship offered.
Overview
Join our leasehold retirement team as Scheme Manager. You’ll ensure the smooth running of our retirement community by managing buildings and supporting residents to live independently.
Responsibilities
* Manage the scheme on behalf of residents, ensuring buildings are safe, secure and meet required standards.
* Provide visibility on the scheme, engage with customers, respond to calls, and create a warm, safe environment.
* Maintain cleanliness and safety of communal areas, supporting residents' social interactions.
* Coordinate repairs and maintenance with partner contractors and source local suppliers where needed.
* Signpost customers to relevant services to support welfare.
* Assist sales team in onboarding new properties, interview prospects, and welcome new customers.
Qualifications & Skills
* Passion for excellent customer service, building relationships with customers from diverse backgrounds.
* Knowledge of health and social issues affecting older people.
* Experience in safeguarding and risk assessments.
* Ability to work collaboratively with partners.
* Strong administrative skills – manage accounts, budgets and invoicing for repairs.
* Self‑starter capable of working largely independently, organised and proactive.
Benefits
* 2 days volunteering, 34 days leave (bank holidays and a “me day”), increasing to 39.
* Health Cash Plan – savings of £1,140 per annum covered by employer, including dental, optical, prescriptions, alternative therapies.
* Over 800 high‑street discounts on groceries, holidays and days out.
* Generous pension scheme with 3x salary life insurance.
* Opportunities for career growth within Home Group.
Working Hours
Monday to Friday. Flexibility to adapt hours discussed during interview.
Requirements
* Enhanced DBS check – paid by employer.
* Ability to use technology for records, e‑learning and collaboration.
For reasonable adjustments, email recruitment@homegroup.org.uk.
Apply now – roles may close early.
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