Customer Service Executive North Kent based with hybrid working (driver with own transport preferred due to location) Full time 12 month FTC to cover maternity Are you a passionate customer service professional with experience working with b2b customers and managing a technical product line? Are you looking for a new challenge offering hybrid working? Can you commit to a 12-month FTC? If so, continue reading; this could be your ideal role! This full-time Customer Service Executive role is focused on providing proactive customer experience to a range of business customers who are purchasing technical products. Key duties include: Providing exceptional customer service, acting as the first point of contact for customers of this manufacturing business Communicating professionally with customers to gain a deeper understanding of their businesses and needs. Processing customer orders and returns accurately and efficiently. Working collaboratively with internal teams. Putting together quotations and managing documentation. Update the internal CRM system with accurate information of customers records. Managing fleet contracts, including processing orders and instructions as appropriate. Assisting the sales team in building and maintaining strong customer relationships while identifying cross-selling opportunities. Essential Requirements: Significant solid experience in a relevant role, managing customer accounts within a company offering a technical product line Excellent customer service skills The ability to solve problems and work under pressure A positive outlook Good IT skills, with the ability to use MS Office to at least an intermediate standard Good CRM management experience OUTSTANDING candidates will also have: Some technical expertise in Electronics Why would you want to work here?! Competitive salary Generous benefits 25 days annual leave BH Hybrid working Reputable, well-established company If you want to work for a company where talent and hard work is appreciated, then apply now for immediate consideration! This role is being handled by Anna Sikora, Recruitment Consultant at Pearson Whiffin Recruitment. ADZN1_UKTJ