The Privacy, Transparency & Trust (PTT) Sub‑directorate is part of the Technology, Digital and Data Directorate. Its mission is to enable NHS England to drive innovation and improve lives through greater use of data and technology while upholding patient privacy and public trust.
The Freedom To Speak Up Team, housed within the PTT Sub‑directorate, supports speaking‑up services, manages whistleblowing cases, and works with Guardians to build speaking‑up cultures across the NHS.
Main duties of the job
The role can be filled in either of two positions (2 x FTE): Casework or Improvement.
* Casework – Lead the handling of whistleblowing casework, ensuring sensitive, coordinated responses with regional FTSU Leads. Act as a responsive, customer‑focused service provider for whistleblowers, evaluating risks with subject‑matter experts.
* Improvement – Collaborate with Guardians and stakeholders to share best practice, supporting regional teams (ICBs and NHS organisations) in strengthening speaking‑up arrangements.
Person Specification
Qualifications
* Educated to Masters level or equivalent senior‑level experience in a specialist area.
Knowledge and experience
* Managing complex FTSU work in a high‑profile, politically sensitive environment.
* Experience within a whistleblowing or complaints function in a complex organisation.
* Analysing complex information and making well‑reasoned decisions.
* Producing high‑quality reports using qualitative and quantitative data.
* Persuading senior leaders to adopt change.
* Post‑graduate diploma or equivalent, building specialist knowledge to a Masters level.
* Understanding of current healthcare policy implications.
* Appreciation of the relationship between the Department of Health and provider/commissioning organisations.
* Managing and motivating a team or virtual team, reviewing performance.
* Identifying and interpreting national policy; member of relevant professional bodies.
* Helping organisations review and improve their FTSU arrangements.
* Evidence of continuing professional development.
Skills, capabilities & attributes
* Lead multi‑faced work in ambiguous environments.
* Outstanding written communication skills and attention to detail.
* Excellent listening and verbal communication, managing complex enquiries and distressed callers calmly.
* Advocate customer‑focused inquiry and complaints management to senior stakeholders.
* Provide and receive complex, sensitive or contentious information, negotiate with senior stakeholders, present to large audiences.
* Analyse facts and situations, develop options.
* Decide autonomously on difficult, contentious issues, managing tight, changing timescales.
* Improve performance; prioritise work and direct activities.
* Use initiative to recommend improvements and comply with policies.
Values and behaviours
* Commitment to quality, high standards.
* Link work to benefits for patients and the public.
* Operate in a value‑driven style aligned with public services values.
* Cross‑boundary collaboration, listening, involvement, respect.
* Value diversity, operate with integrity and openness.
* Continuous improvement and innovation.
* Develop self and support others.
* Commitment to equality of opportunity and good working relationships.
Other
* Ability to travel across sites where applicable.
Disclosure and Barring Service Check
This post requires a Disclosure and Barring Service check under the Rehabilitation of Offenders Act.
Salary
£57,528 to £64,750 a year – exclusive of London weighting.
Contract and working pattern
Permanent. Full‑time, part‑time, job share and flexible working.
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