ReceptionistDepartment: Student ServicesLocation: Derby CampusPosition Type: Permanent – Part TimeWorking Hours: 20 hours per weekWorking Pattern: Working hours may vary based on operational requirementsReports To: Campus ManagerAbout UK Management CollegeUK Management College is a growing higher education provider delivering career focused and industry aligned programmes. We work closely with awarding bodies, academic partners, and professional organisations to ensure our courses are rigorous, inclusive, and aligned with current academic and professional standards.Our campuses provide a welcoming and supportive environment designed to enhance the student experience and ensure smooth day to day operations across all departments.The RoleWe are seeking a professional and organised Receptionist to join our Student Services team. You will act as the first point of contact for students, staff, and visitors, ensuring a welcoming and efficient front of house service.This role is key to maintaining smooth campus operations, supporting administrative processes, and delivering a high standard of customer service in a fast paced educational environment.Key Responsibilities
Deliver a professional and friendly front of house service to students, staff, and visitors
Provide a warm welcome and ensure all enquiries are handled efficiently and courteously
Manage incoming phone calls, emails, and face to face enquiries
Maintain a clean, organised, and professional reception area
Direct students and visitors to appropriate departments and services
Carry out administrative duties including filing, data entry, printing, and record keeping
Assist with scheduling appointments, meetings, and room bookings
Support academic and student services teams during busy operational periods
Monitor reception inbox and telephone lines, ensuring timely responses
Maintain visitor logs and ensure compliance with sign in and safeguarding procedures
Provide support during key periods such as enrolment, induction, exams, and events
Handle confidential and sensitive information with professionalism and discretionAbout YouEssential
Strong customer service and communication skills
Excellent telephone manner and professional email communication
Proven administrative experience in a fast paced environment
Ability to multitask and manage competing priorities effectively
Strong IT skills including Microsoft Office (Word, Excel, Outlook)
High level of attention to detail and accuracy
Ability to handle confidential information with discretion
Ability to work both independently and as part of a team
Flexible and adaptable approach to workDesirable
Previous experience in a receptionist or front of house role
Experience working within an education or student facing environment
Relevant qualifications such as GCSEs or equivalentBenefits
28 days annual leave plus bank holidays (pro rated for part time)
Company pension scheme
Private medical insurance
Supportive and inclusive working environment
Professional development opportunities
Employee discount schemes
Free onsite parking
Onsite canteen facilities
Excellent transport linksHow to ApplyIf you are a customer focused professional with strong organisational skills and a passion for delivering excellent service, we would love to hear from you.Apply now and join UK Management College in supporting an outstanding student experience