Medical Secretary - Band 3 Substantive (37.5 hours per week)
North Bristol NHS Trust is looking for a reliable and enthusiastic Medical Secretary to provide efficient secretarial service to the Neurology Department at Southmead Hospital.
Key responsibilities include:
* Processing clinic letters, test result letters, general correspondence and other tasks required by the department.
* Receiving, sorting and prioritising daily correspondence.
* Monitoring waiting lists proactively.
* Contributing to the review of administrative and clerical functions within the department and making recommendations to enhance service provision for all users.
* Photocopying, filing and other administrative duties to ensure the efficient running of the office.
* Prioritising sometimes conflicting department requirements, independently or with consultants and other secretarial support, to meet deadlines – e.g. a 5‑day turnaround for clinics.
* Organising meetings, including booking of rooms as necessary, for clinicians and their teams.
* Acting as a contact point, liaising with patients, medical and nursing staff and other external agencies, dealing with queries competently and professionally, and taking action when appropriate in accordance with Data Protection.
* Providing secretarial cover and undertaking general office duties within the department as required.
* Effectively dealing with incoming mail for clinicians.
* Performing other reasonable duties appropriate to a Band 3.
Person Specification
Education / Training / Qualifications
Essential criteria:
* Good general education including GCSE in Maths and English (or equivalent).
Desirable criteria:
* Patient Administration System (PAS) training.
Work Experience
Essential criteria:
* Experience of working under pressure.
* Previous secretarial experience.
* Experience of prioritising workload.
* Recent working knowledge of the Microsoft Office package.
Desirable criteria:
* Experience of using Care Flow.
* Experience of working in a patient/customer focused environment.
* Previous NHS experience.
Personal Qualities / Special Circumstances
Essential criteria:
* Able to promote good working relationships amongst team and colleagues.
* Confident and sympathetic when dealing with patients/staff.
* Flexible.
* Hard‑working and organised.
* Able to exercise judgement and take responsibility for actions.
Desirable criteria:
* Willingness and ability to learn new IT skills and technology.
Knowledge / Skills / Abilities
Essential criteria:
* Excellent organisational skills.
* Knowledge of RTT.
* Ability to work to tight deadlines.
* Ability to work as part of a team.
* Ability to communicate clearly and effectively (written and verbal).
* Ability to work with a high degree of accuracy and attention to detail.
* Ability to maintain confidentiality.
Desirable criteria:
* Ability to review complex data.
Application Information
If you apply for this vacancy and have not received a communication from North Bristol NHS Trust within three weeks of the closing date, please assume that on this occasion your application has been unsuccessful.
Please note that North Bristol NHS Trust does not reimburse travel expenses relating to interview attendance.
For disabilities support or further assistance, please contact 0117 414 1151.
North Bristol NHS Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
The successful applicant(s) will normally commence at the minimum of the scale unless they have previous NHS service at the same band. Progression through the scale is by annual increments.
At North Bristol Trust (NBT), we know diverse and inclusive environments lead to happier and healthier teams and improved patient care and outcomes. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are currently underrepresented in NBT’s workforce at Band 8a and above, including people from Black, Asian and minority ethnic backgrounds, disabled people and LGBTQIA+ people.
Please note that stringent pre‑employment checks are undertaken on all successful applicants prior to commencement in post.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Health Care Provider
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