We are seeking a dedicated and proactive Estates Officer to join a highly respected Housing Association. This role is pivotal in ensuring the safety, cleanliness, and compliance of their estates and communal areas. If you are passionate about delivering high-quality, customer-focused services and thrive in a collaborative environment, we encourage you to apply. As an Estates Officer, you will: - Deliver high-quality estate caretaker services, including cleaning, minor repairs, and maintaining communal areas. - Conduct regular safety inspections, including fire alarms, smoke vents, emergency lights, and legionella checks. - Identify and address compliance breaches, escalating issues as necessary. - Collaborate with team members to improve estate services and ensure customer satisfaction. - Act as an ambassador for the organisation, maintaining effective communication with customers and stakeholders. - Ensure compliance with health and safety policies, completing risk assessments and maintaining accurate records. - Report incidents such as vandalism, crime, and safeguarding concerns. - Maintain equipment and materials in good working order. To succeed in this role, you should have: - A strong record of achievement in estate caretaking or a related field. - Relevant gardening or cleaning qualifications, or equivalent work experience. - A full, valid driving license. - Comprehensive knowledge of caretaking and gardening services. - Strong decision-making skills and the ability to manage risks effectively. - Excellent written, verbal, and interpersonal communication skills. - A commitment to delivering excellent customer service and promoting diversity and inclusion. Your daily activities will include: - Conducting safety checks and inspections of communal areas. - Cleaning, litter picking, and performing minor repairs to maintain high standards. - Ensuring communal bin stores are safe and tidy. - Responding to customer complaints and feedback to improve services. - Collaborating with team members to address estate-related issues. - Reporting incidents and ensuring compliance with health and safety regulations. - Attending meetings and training sessions to stay updated on best practices