Job Description
Job Title: Technical IT Operations Manager
Location: North Yorkshire
Salary: £60,000 - £65,000 + benefits
Type: Full-time, Permanent
Overview
We are seeking a hands-on Technical IT Operations Manager to join a global organisation based in North Yorkshire. This is a key leadership role responsible for the day-to-day running of a busy IT department while also shaping and delivering the IT roadmap.
The successful candidate will combine strong hands-on technical expertise (Azure/Microsoft 365) with proven experience managing IT operations, teams, and strategic initiatives in a fast-paced environment.
Key Responsibilities
IT Operations & Service Delivery
* Oversee the daily operations of the IT department, ensuring high availability and performance of systems and services
* Manage IT support, infrastructure, and service delivery across the organisation
* Ensure SLAs and KPIs are met, driving continuous improvement in service quality
* Act as an escalation point for complex technical issues
Technical Leadership
* Remain hands-on with core technologies, particularly Azure and Microsoft 365
* Provide technical guidance across infrastructure, cloud services, and security
* Lead on troubleshooting, system optimisation, and architecture decisions
* Ensure robust cybersecurity and compliance practices are in place
Strategy & Road mapping
* Own and deliver the IT roadmap, aligning technology with business objectives
* Identify opportunities for innovation, automation, and efficiency improvements
* Lead IT projects, including cloud migrations, system upgrades, and integrations
* Manage budgets, vendors, and third-party relationships
Team Leadership
* Lead, mentor, and develop an IT team within a busy operational environment
* Foster a proactive, customer-focused IT culture
* Support recruitment, performance management, and career development
Key Skills & Experience
Technical Expertise
* Strong hands-on experience with:
o Microsoft Azure (IaaS, PaaS, networking, governance)
o Microsoft 365 (Exchange Online, SharePoint, Teams, Intune)
* Solid understanding of:
o Windows Server & Active Directory
o Networking (Firewalls, VPNs, routing)
o Cybersecurity and best practices
* Experience with cloud migrations and hybrid environments
Leadership & Operations
* Proven experience managing IT operations in a fast-paced/global organisation
* Experience running a busy IT service function with multiple priorities
* Strong stakeholder management and communication skills
* Demonstrable experience delivering IT strategies and roadmaps
Desirable Experience
* Experience in multi-site or international environments
* ITIL or similar service management frameworks
* Knowledge of automation/DevOps practices
* Experience managing IT budgets and vendor contracts
Personal Attributes
* Hands-on, proactive, and solutions-driven
* Strong leadership presence with the ability to inspire teams
* Comfortable working both strategically and operationally
* Excellent problem-solving and decision-making skills
What's on Offer
* Competitive salary of £60,000 - £65,000
* Opportunity to shape IT strategy within a global organisation
* A varied role combining technical, operational, and strategic responsibilities
* Supportive and collaborative working environment