Duty Manager Crowne Plaza London - Heathrow The Opportunity Are you ready to take on a pivotal role in managing a building that hosts key stakeholders and multi-agencies? We're looking for a dedicated Duty Manager to ensure everything runs smoothly and efficiently. What You'll Do: Oversee Operations: Manage cleaning, maintenance, security, and catering (where applicable), ensuring all SLAs and KPIs are met. Ensure Safety: Conduct fire and security walk rounds, promptly addressing and logging any issues. Be the Point of Contact: Act as the main point of contact for key stakeholders and multi-agencies, maintaining clear and regular communication via email, mail, and telephone. Health & Safety: Perform general health and safety duties, including risk assessments and compliance with statutory and non-statutory site requirements. Security Awareness: Maintain a high level of security awareness and knowledge of emergency evacuation procedures. Why Join Us? Be part of a team dedicated to maintaining excellence and ensuring the smooth operation of our building. If you're ready to lead with expertise and make a difference, we want to hear from you! Benefits Our enviable employee discounts on bedroom rates across the LGH hotel portfolio. Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply). Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays. Eye care Free legal & money advice Counseling sessions Hospital & death benefit plans Cycle to work scheme Wellbeing tips and support fitness videos Recipe ideas Advice on keeping active and healthy living Wellbeing podcasts and tv Breathing exercises 24/7 advice and support line Team reward & recognition Free meals on duty Free parking Ideal Candidate Facilities management experience would be desirable. Accurate, diligent, self-motivated, focused, and reliable. The ability to multi-task effectively and prioritise workload. A collaborative working spirit that enhances and builds effective working relationships both internally and externally. Ability to work under pressure. Possess a communication style that allows positive and open dialogue with users and multi-agencies. Motivate and lead a small team during the shift. Hotel The Crowne Plaza London Heathrow hotel boasts a prime location just off the M4 Motorway, only a 5-minute drive from Heathrow Airport. With 465 bedrooms, guests can enjoy a variety of exquisite dining options, including British cuisine at Orwell’s Brasserie, fine-dining Indian dishes at Eriki, and the cozy atmosphere of the Bar Lounge or O’Driscolls Irish Bar About us Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.