To triage and support all customers reporting issues, to assist in ensuring the efficient working of the inhouse Service Assurance team while delivering exceptional customer service to our clients.
Responsibilities
* Working?collaboratively?with?the?Service?Manager?to?design?and?implement?effective?reporting?to?accurately?reflect?team?performance
* Attend?internal?project?meetings?where?necessary?
* To ensure we are regularly communicating with clients while exceeding their expectations
* Maintaining?a?process?driven?work?environment.
* Collating?and?communicating?fault?information?to?ensure?quick?resolution
* Enabling?continuation?of?service?via?utilisation?of?value-add?products
1. Understanding?a...